I have a NUC8i7HVK with a Samsung 970 EVO Plus SSD and Corsair Vengeance SODIMM 16GB ram. The NUC is
attached to a Toshiba 43LF621U19 43-inch 4K Ultra HD Smart LED TV HDR - Fire TV Edition and a High Speed HDMI cable. I have had this for about 2 months and until a few days ago, I never had any issues with the video/graphics. Recently, when I fire up the NUC, I just get a black screen (first time was the back HDMI port, but now it is either one). I know there is some sort of signal because the TV detects a signal – there just aren’t any graphics, just a black screen. So, I reboot (sometimes once, and sometimes more than once) and eventually, I get the graphics to go with the video signal. Any thoughts on cause/cure? Here is some additional (driver) info (not that I think this is a driver issue since there is no graphic even in the initial startup sequence (no NUC logo or SETUP|BBS display).
Intel HD Graphics 630
Driver Version 126.96.36.19919
Driver Date: 1/9/2019
Radeon RX Vega M GH Graphics
Driver Version: 25.20.15002.58
Driver Date: 12/6/2018
Board Model: NUC8i7HVB
Board Version: J68196-504
BIOS Version: HNKBLi70.86A.0054.2019.0214.1350
Windows 10 Home, 64 Bit, Build 17763.rs5_release.180914-1434
Thanks, Leon. I would love your instructions for updating my windows version, but I really don't think that is the issue. You will recall, as you boot up, in the middle of your screen (before the OS tries to install) is the word NUC and in the upper right corner, the words SETUP | BBS. Then you get the rotating circle of dots (to show loading of the OS). I don't even get any of those graphics. My screen will be black through the entire startup/boot process and when the boot is complete, still black. Still, I am willing to try just about anything at this point.
I really appreciate your input on this. I consider myself pretty informed when it comes to computers. But, it seems like the older I get the more out of touch with new technology I get. I used to always boot up allowing my NUC to turn on my Toshiba. I decided to test things out by turning on the Toshiba and then (after it is on and with the proper input selected) booting up the NUC. I have done this for the last 4 or 5 days and all seems to work just fine. Not sure what the issue is when I let the NUC turn on the TV, but I can overcome that issue without changing hardware or firmware. I will definitely keep your last post in mind - just in case I have additional issues.
Hi Leon -
Funny you should bring that up. I did some additional research (because I had a feeling the issue might be the TV and not the NUC) and found the settings you suggested. I had already set the NUC to Auto Turn On TV, but the CEC was off on the TV, so I turned it on and when I booted the NUC this morning, everything worked as it should. I will test this the next couple of days and see how it goes.