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JChan240
Beginner
304 Views

HDMI output not working on Windows 10

Hi Guys,

 

I'm facing the exact issue described in https://www.intel.com/content/www/uk/en/support/articles/000036535/intel-nuc/intel-nuc-kits.html on the NUC10i7FNH with an AOC E2270SW monitor and a HDMI --> DVI cable.

 

This is on Windows 10, build 1909 with driver version 26.20.100.7985

 

The issue seems to resolve itself when I run Ubuntu 18.04 LTS (Kernel 5.3.0-45).

 

Any idea when we can expect an updated version of the Windows driver?

0 Kudos
10 Replies
AlHill
Super User
119 Views

What is the model number of your NUC?

 

Also, the use of adapters/converters is not supported.

 

Doc

 

JChan240
Beginner
119 Views

Hi Al,

 

The model is NUC10i7FNH (with the i7-10710u CPU)

AlHill
Super User
119 Views

Try connecting to the monitor with a straight hdmi-hdmi cable. If the monitor does not support HDMI, try another monitor with hdmi-hdmi cable. What we want to do here is eliminate the NUC as the problem.

 

Also, DCH drivers are being release roughly once per month. But, do not expect an error found today to be fixed in the next update.

 

Doc

 

JChan240
Beginner
119 Views

Hi Al,

 

I will need to wipe the Ubuntu installation off the NUC and re-provision it with Windows in order to do this test properly.

 

I've tested the MESA graphics libraries and even 3D acceleration on Ubuntu - all working fine over the HDMI --> DVI cable. I'm pretty sure there are no hardware issues.

AlHill
Super User
119 Views

Nonetheless, try a straight hdmi-hdmi cable.

 

Doc

 

JChan240
Beginner
119 Views

Hi Al,

 

Just FYI, it seems to be working with an HDMI --> VGA converter and a VGA cable.

JChan240
Beginner
119 Views

I'm trying a Displayport (USB-C) to DVI cable.

 

The display drops out from time to time, but is otherwise OK.

 

Again, this happens only in Windows, not Ubuntu.

 

Definitely looks like a driver issue to me.

Alberto_R_Intel
Moderator
119 Views

JChan240, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

If you do since you are working with Intel® NUC 10 NUC10i7FNH, please install Intel® GRaphics driver version 26.20.100.7529 that was validated for the Intel® NUC:

https://downloadcenter.intel.com/download/29230/Intel-Graphics-Windows-10-DCH-Drivers-for-Intel-NUC?...

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

JChan240
Beginner
119 Views

Hi Albert,

 

I have decided to use Ubuntu on my NUC on a permanent basis. The i915 driver provided by Canonical seems to be much more stable.

Alberto_R_Intel
Moderator
119 Views

Hello JChan240, Thank you very much for your response.

 

Perfect, no problem, thank you very much once again for letting us know your decision about this scenario.

 

Just in case, in the following link you will find Graphics drivers for Linux, they might be useful for you:

https://01.org/

 

Any other inquiries, do not hesitate to contact us again.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel