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11283 Discussions

HELP! Hades Canyon NUC8i7HVKVA with AMD Adrenaline freezes!

8rnity
Novice
2,739 Views

So I installed on my Hades Canyon NUC8i7HVKVA latest AMD Adrenaline driver from AMD site as required by Intel driver support and now Adobe After Effects, Premiere, Premiere Rush and Davinci Resolve don't work anymore!

The driver works, example, with 3DMark but all video editor suites are unusable!!

Now I can't work and previuos drivers are unavailable.. is it possible none has reported this issue?

Please help ASAP!

0 Kudos
26 Replies
AlHill
Super User
2,308 Views

What version of adrenaline did you install?  from where did you get it?

What version of intel graphics do you have installed?

What version of W10 do you have installed?  1909? 2004?

 

Doc

 

8rnity
Novice
2,303 Views

from AMD support site:

Win10-Radeon-Software-Adrenalin-2020-Edition-20.2.2-Mar5

from Intel NUC support site:

GFX-Win10-26.20.100.8141

Windows 10 Pro 1909 build 18363.900

 

LeonWaksman
Super User
2,302 Views

1. On my NUC I've installed Adrenaline Version 19.12.1  . I'm aware that this is not the latest version, however on Hades Canyon is working better than the newer one. 

2. This is a link to Version 20.2.1 , Version 20.1.1

Leon

 

8rnity
Novice
2,296 Views

thank you. what kind of NUC you have?

LeonWaksman
Super User
2,294 Views
Same NUC as you have- NUC8i7HVKVA. Before downgrading the AMD driver, uninstall the currently installed driver and reboot your NUC.
Leon
8rnity
Novice
2,285 Views

version 19.12.1 doesn't freeze adobe suite.

so where's the problem with version 20.x?

it seems that RX Vega M isn't supported anymore but at least the last driver should be tested and work. but it isn't.

AlHill
Super User
2,283 Views

Yes, AMD should test their drivers.

Doc

 

LeonWaksman
Super User
2,281 Views

I prefer the 19.12.1 over the 20thy additions, because I can record video clip from screen. In the 20-thy addition it doesn't work on Hades Canyon.

Any way you can use now your NUC and I hope that in feature AMD will fix their drivers.

Leon

 

8rnity
Novice
2,278 Views
I tested all them and 19.12.1 is the last one that works with adobe suite and davinci editing software. from 19.12.2 even adobe rush crashes! I would to have some confirm if someone could test it too
LeonWaksman
Super User
2,271 Views

I can confirm that I'm working with Pinnacle Studio 19 and didn't observed any problems.

Leon

 

8rnity
Novice
2,265 Views
LeonWaksman
Super User
2,215 Views

Hi @8rnity 

As I written above, I have installed version 19.12.1 and this version is working best for me.

Leon

 

8rnity
Novice
2,205 Views

ok, thank you. 19.12.1 works, from 19.12.2 not.

so latest driver listed as working in Hades Canyon driver list (20.2.2) should be directed to 19.12.1 and not to 20.x versions:

https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b...

Ronny_G_Intel
Moderator
1,677 Views

Hi everyone,

Regarding the lack of updated Graphics drivers for Hades Canyon and I apologize for that, we are still working on this matter and unfortunately I don't know when or how we are going to make this happen but as soon as I get more details I will be posting a quick announcement under our NUC community landing page.

 

Regards,

Ronny G

AlHill
Super User
1,672 Views

@8rnity You may want to try the procedure here to update to the latest driver available from AMD:

https://community.intel.com/t5/Intel-NUCs/8I7HNK-8I7HVK-Hades-Canyon-quot-Radeon-RX-Vega-M-quot-Manu...

Doc (not an Intel employee or contractor)

 

kankra
New Contributor I
1,578 Views

I just lost 3 hours of work time because of this problem, which was reported here in July. So apparently there is still no solution except to install an ancient version of the graphics driver.


Intel, it would be finally time to give this good piece of hardware also the necessary software support. I'm starting to regret the purchase.

kankra
New Contributor I
1,519 Views

FYI: Intel's official site still points to the buggy 20.2.2 driver, with which some Adobe products don't work (at least Premiere and After Effects).

Is there any reason why this is not changed? Couldn't Intel at least put a hint on the driver page?

kankra
New Contributor I
1,358 Views

@Ronny_G_Intel Any news about the promised new graphics card driver? Version 19.12.1 is from 2019 and the newer versions (which, to be honest, are not really new either) do not work with the industry standard video editing software from Adobe.

Raffiki
Beginner
922 Views
Same here... any News Intel?
All Adobe applications only work with the ooold driver from 2019. Thats not what i expected from my "next unit of computing"
Ronny_G_Intel
Moderator
2,220 Views

Hi 8rnity,


Are you okay with AMD Adrenalin version 19.12.1 for now? We are working with AMD* to release a more recent version of the driver that also supports Hades Canyon but this may take some extra time.


Leon, Doc, Thanks for shining your light on this subject!


Regards,

Ronny G


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