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PFouk
Novice
1,775 Views

HELP ... Need to remove SSDs everytime I start up my NUC so it can boot !

NUC8i7HVK running perfectly on Windows 10 , BIOS 59.

 

Updated to BIOS 60 which was successful.

 

Everytime I try and start my NUC now it hangs at the BIOS screen.

 

I need to :

 

Power down from frozen state at BIOS Screen

Remove my SSDs.

Boot up without SSDs to get a message "No bootable devices"

Shut down NUC and reinstall my SSDs

Turn on power and boot successsfully into Windows 10.

 

Problem is this happens evertime I reboot or shutdown. It was working perfectly before the BIOS update to version 60.

 

I have attempted BIOS recovery and reinstalled the BIOS.

Wiped all the settings with F9 to default and re-entered them

Removed the BIOS jumper etc.

 

No luck, any suggestions would be great as I cant be removing and re-installing my SSDs everytime I want to boot up.

45 Replies
sbuya
Beginner
505 Views

NUC8i7HVK also i have same problem

 motherboard Version J68197-503

 

Microsoft Windows 10 Enterprise (64-bit)

Version (Build)

1909 (10.0.18363)

 

 

ssd Crucial P1 1TB 3D NAND NVMe PCIe M.2 SSD - CT1000P1SSD8

 

AlHill
Super User
505 Views

I have a NUC8i7HVK, Windows 10 Pro 1909, with a samsung 970 PRO nvme 512GB and a Intel 1TB NVMe .

I upgraded the bios from 0059 to 0060 this morning and I have restarted multiple times (also updating the AMD driver) and have had no hangs.

 

Please provide what SSDs you have.

 

Doc

 

PFouk
Novice
505 Views

My Drives are

 

adata XPG SX8200 Pro 256GB - Boot Drive WIndows 10 (1909 OS Build 18363.752)

adata XPG SX8200 Pro 1TB - Data Drive

 

NUC8i7HVK Motherboard Version J68196-601

 

PFouk
Novice
505 Views

UPDATE

 

So I took a gamble and did an F4 recovery to version 59. I was hesitatnt as the notes state it cant be rolled back. It WORKED !

 

I booted into Windows 10, then proceeded to restart to see what happens, well it automatically started a BIOS update on its own to version 60.

 

Not sure how this can happen as I did not have a USB key inserted, and I certainly didnt select any options. I wonder when I initially ran the update via the MSI package in Windows it has triggered something to continually try and loop into a BIOS update everytime it's restarted ?

 

Anyhow, I did another F4 recovery to version 59, and this time set the BIOS jumper pins to 2-3 to lock the BIOS.

 

This has worked, I am now able to boot up as normal into Windows without having to rip out my SSD's after every restart or power on.

 

One thing I did notice with version 60, the energy star logo was missing, now I am back on version 59 its back again.

 

Also, it seems with the BIOS locked to pins 2-3 I cannot hit F2 at startup to tweak some settings. Not an issue as I am up at running for now.

Mitchell_R_Intel
Employee
505 Views

When the BIOS jumper is on Pins 2-3, this is lockout mode. You will not be able to use F2, F7, F10, F12 until you move the jumper to pins 1-2.

PFouk
Novice
505 Views

UPDATE 2

 

Curiosity got the better of me and I updated to version 60 again.

 

Set the BIOS jumper lock pins 2-3. No go, it will not bootup unless I remove my drives and re-install them

 

Back to version 59, and I it's booting fine again.

 

So I am staying on version 59 as it works, something definitely not right with version 60 and my NUC.

LeonWaksman
Super User
505 Views

Hi @PFouk​ 

  1. I've updated yesterday my NUC8i7HVK with Express Update Method and did not observed any problems: Windows 10 Pro 1909, with a Intel 1TB NVMe . Secure Jumper in default position (1-2). Secure Boot enabled.
  2. Please download Intel System Support Utility (SSU). Next, run the SSU scan, save the results and using "Paper clip", please attach the file with the results to your post.

 

Leon

 

Mitchell_R_Intel
Employee
505 Views

Have you tried booting to a USB flash drive with 0060 installed? Try a bootable version of Linux and see if that works. Of course remove your SSDs first. Also, do your SSDs have the latest firmware installed? BIOS 0060 does include a bunch of security fixes for SSDs so that may be causing an issue.

PFouk
Novice
505 Views

No, did not think to try a USB flash drive.

sbuya
Beginner
505 Views

i rollback to bios 059 ver and it's working for me

after what i upgrade to ver 060 with Express Method all step done and update success

But BIOS FREEZE i rollback to 059 again and in decide in a future not installed BIOS update

Also i will write about this problem in a most popular resurse

it may be help a lot of customer intel avoid problem and save time and money

AlHill
Super User
505 Views

Be assured this will be looked at. I have raised the issue with management.

 

Doc

 

Sebastian_M_Intel
Moderator
505 Views

Hello Everyone, 

 

Thank you for posting on the Intel® communities.   

 

We have reviewed your posts and we would like to perform further research about this behavior, Please run the following tool and attach the report generated.  

   

1. Intel® System Support Utility (Intel® SSU)  

  • Open the application, check the "Everything" box and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

PFouk
Novice
505 Views

posted a file.
Mitchell_R_Intel
Employee
505 Views

I just installed Windows onto a brand new WD Black SN750 SSD with BIOS 0060 installed. Didn't have any issues and was able to enter Visual BIOS and see the drive was detected correctly. Anyone else who has had the POST hang using BIOS 0060, what brand and model of SSD are you using? If you remove the SSD, does the system boot off a USB flash drive? Maybe a Linux distro or a Windows Installation USB?

PFouk
Novice
505 Views

I have another HVK on the way with 2 x samsung 970 evo plus SSDs. I will test with this new NUC when it arrives as that will be a new clean build.

Mitchell_R_Intel
Employee
505 Views

One thing to check is if you are using the in-box NVMe driver from Microsoft. Have you tried installing the RST software for HV? This will install a newer NVMe support driver that might help with the problem. I have this on my HV and it seems to be working fine.

 

https://downloadcenter.intel.com/download/28220/Intel-Rapid-Storage-Technology-RAID-for-Windows-10-6...

 

The message saying you have to install the driver before Windows is installed and that you have to be in RAID is wrong. You just need to install the Setup.exe, not the F6 driver. You also do not need to be in RAID to use this, just AHCI.

PFouk
Novice
505 Views

Do I need to change any settings in the BIOS ?, or will installing this package simply update the driver ?

Mitchell_R_Intel
Employee
505 Views

Leave the BIOS in AHCI if that is what you installed Windows with. The correct driver will get installed when you run the Setup.exe file.

PFouk
Novice
733 Views

I just ran SetupRST.exe and it errors with "This platform is not supported".

Mitchell_R_Intel
Employee
733 Views

That's strange. When I put my Samsung drives back in, that driver disappeared. Maybe it was installed when I installed Windows using the WD Black SN750 SSD. I have installed this before in the past and its worked fine without being in RAID. That may have changed in a later version of software.

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