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TDean
New Contributor II
524 Views

HN0061.bio stuck

I tried to update my Flash Bios from 0059 to 0061.....

The first time I tried the F7/USB  way....

Then I tried F4

then I tried F2 Update inside

then I tried ExpressBios 

Now in Device manage ........see attached photo

and upon reboot I get a notification message that says:

Restart  Required

your pc needs to be restarted to finish setting up this device 

HN0061

 

which I have done several times.

 

I want you to look at my last post about my Bios issues.......I have been having the exact same issues EVERSENSE off and on as far it on booting  unless I pull the power plug first.

https://community.intel.com/t5/Intel-NUCs/NUC8i7HVK-Bios-RTC-time-date-issues/m-p/690172

 

I think the bios has been corrupted ever since that post.

suggestions?

 

If you are going to ask me to go through all the steps I've already gone through before don't waste my time or yours. 

I have tried to flash this at least 6 or 7 times and it's wheres its at.  I think its time for a RMA....

 

ok I clicked restart this pc from within that device mgr windows....

it restarts I see the Intel NUC splash screen, some message flashes across too fast to me see, so I'm going to try and capture it with my phone.

Now on reboot after pulling the plug, it boots fine and no message like above .

 

 

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14 Replies
Esteban_D_Intel
Moderator
510 Views

Hello TDean,


Thank you for posting on the Intel® communities.  


To better assist you please confirm the following information:

  • Were you able to capture the error message that appears on the screen? If so please provide the error message that you get.
  • I understand that previous message upon boot is no longer showing, is that correct?
  • Was the update to version 0061 completed?
  • If possible, please provide an updated SSU.


Esteban D. 

Intel Technical Support Technician  


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TDean
New Contributor II
477 Views

The ssu.txt is attached to this original post.

Attached is the error message that originally started all of this.

The update to 0061 did not complete. that's why I said it's stuck, see  my original post with the device manager screenshots.

 

this is my original post back in March.

 

https://community.intel.com/t5/Intel-NUCs/NUC8i7HVK-Bios-RTC-time-date-issues/m-p/690172

The date/time issues have continued since that time.

The screenshot that I attached has been happening off and on for months now.  I would just press Y goi nto the bios and adjust the time or F9/f10. This was all happening with 0059 installed.

 

I can currently boot into the 0059 bios and boot up into Windows. 

I have tried F2/Update, F4 and I never get the selection screen, F7, having used differing USB drives created with FAT32 partitions, the MSI update, nothing works.....

The problem is most of the above bios update methods require the PC to restart. But upon restart I get the attached screen shot.

 

 

Tdean

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Esteban_D_Intel
Moderator
463 Views

Hello TDean,


Thank you so much for your response and the additional information provided.

We will do further research and update this thread as soon as possible. 


Esteban D.  

Intel Technical Support Technician  


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Grog
Novice
461 Views

I had this issue as well. Nothing I tried worked until I noticed that HN0061 had been pulled from the intel site and replaced with HN0059. I downloaded HN0059 and followed the instructions to recover using the power button and F4. I was able to recover my NUC. 

The only problem I now have is that when I reboot it tries to reinstall HN0061 because it was intiated by intel driver support assitant. I would love to know how to stop this from happening. When I try delete HN0061 even as admin I get an error saying I need permission from trustedinstaller.

Hope this helps

 

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n_scott_pearson
Super User Retired Employee
453 Views

FYI - If you're seeing the infamous BIOS update loop, this is caused by the fact that EBU (Express BIOS Update) uses the Windows firmware installation subsystem. This subsystem checks if the BIOS was successfully installed during the reboot and will automatically reschedule the installation if not. The way to stop this is to delete the firmware device entry in Device Manager.

Hope this helps,

...S

Grog
Novice
451 Views

Thank You n_scott_pearson. You are a Life saver

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TDean
New Contributor II
445 Views

Scott:

 

Thanks for that. I successfully deleted the hn0061 that was showing up in my device manager, rebooted and now its back to 0059, as it should be and the ISA went from red dot to green dot.

 

So that solves that issue. 

 

The major issue now though, is I cannot seem to upgrade my bios for what ever reasons.  

Estaban, I hope you see this.

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n_scott_pearson
Super User Retired Employee
435 Views

Yea, Intel has figure out why these hangs are occurring. It's obvious that it has something to do with the NVMe SSD controller. Unfortunately, there are controllers from at least three different suppliers that have to be handled. Hope they can figure it out fast.
...S
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TDean
New Contributor II
396 Views

while your fix fixed the hn0061 issue, I continue to have bios issues.

5 minutes ago I turned on my NUC. the red disk light blinks for a split second, then the machine powers off and then back on with the attached image .

 

So I press Y, go into the bios, the date/time is as usual incorrect and I have no mouse support. In addition it only shows 1 of 2 bootable nvme drives. i tried to take a bios screenshot but it will not allow me to save it to disk. so I press f10, and instead of the Intel NUC splash screen showing which is normal, it just flashes through that but it does boot up into windows. This is the issue I have been having for 9 months now. 

This behavior is intermittent. For  days or weeks it will boot fine in it's normal sequence, then it just gets flakey for awhile like this. 

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n_scott_pearson
Super User Retired Employee
366 Views

If you are losing the date and time settings, then you have either a hardware failure or the CMOS battery is dead or has become disconnected. My recommendation is to have the unit replaced.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

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Esteban_D_Intel
Moderator
346 Views

Hello TDean,


As @n_scott_pearson indicates the problem related to the BIOS 0061 is due to an issue when using certain brands of SSD, causing this behavior.

However, I would like to inform you that we are currently investigating this issue.


At the moment my recommendation would be to downgrade to BIOS version 0059 and keep checking in the download center for a new BIOS release.


I was checking your previous thread and I can see extended troubleshooting performed related to the BIOS issue.


At this point, I agree that the best thing to do would be to replace the CMOS battery on the NUC.


By any chance have you tried replacing it? If not please let me know.


Esteban D. 

Intel Technical Support Technician


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Esteban_D_Intel
Moderator
301 Views

Were you able to check the previous post?   

Please let me know if you need further assistance.   

 

Esteban D.  

Intel Technical Support Technician   


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TDean
New Contributor II
279 Views

ban:

I received a RMA either refurbished or new nuc today...... and it will not boot into my windows. I posted a new post here in the NUC category  called This is Ridiculous

I am so disappointed in Intel. This will probably be the last time I ever buy an intel device. 

https://community.intel.com/t5/Intel-NUCs/This-is-Ridiculous-RMA-NEW-NUC-doesn-t-F-king-Work/m-p/120...

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Esteban_D_Intel
Moderator
262 Views

Hello TDean,


We really appreciate the update on this matter.

I would like to apologize for any inconvenience that you may have encountered with the replacement of the unit.

We read the new thread and we understand that you were able to resolve the issue on your own.


It’s nice to know that the unit is working fine now.


If you need any additional information, please submit a new question as this thread will no longer being monitored  


Esteban D. 

Intel Technical Support Technician


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