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11313 Discussions

HVK - leds and lights not working

SRyan10
New Contributor I
422 Views
My HVK NUC recently started having issues with the leds, particularly the skull and the front lights.

After turning it on, no lights at all came on or were working. After 5 minutes, one light came on and stayed solid until I turned it off. Several restarts no fix. After a day, I turned it on and all lights back on and working.

Anyone else have this issue?
0 Kudos
9 Replies
n_scott_pearson
Super User Retired Employee
413 Views

I have seen some strangeness as well. I go into the LED Manager and simply click to reload my configuration and voila! it's fixed.

...S

SRyan10
New Contributor I
399 Views

Tried with mine.. unfortunately no luck... The LED manager has been busted for months, used to sit in the dock but now it wont auto start. Even tried redownloading to no luck. 

Unplugging power for 10 minutes helped.. but shouldn’t have to. Will keep an eye on it. Might reflash and restore bios 63

Sebastian_M_Intel
Moderator
379 Views

Hello SRyan10, 

 

Thank you for posting on the Intel® communities.   

 

There may be several reasons why the LED lights are not working, try the following steps: https://www.intel.com/content/www/us/en/support/articles/000029598/intel-nuc/intel-nuc-kits.html 

 

1. LED lights are disabled from Tray Application 

 

When the LED Manager for Intel® NUC is launched an icon will appear in the tray to allow quick control of the LEDs. The tray application will continue running even if the main UI application is closed. Selecting Disable All from the tray menu will turn off all of the LEDs on the NUC. To enable Lights, follow these steps:

 

  1. Access the application. 
  2. Select drop-down menu on each light section 
  3. Turn it up 
  4. Do the same with each light section 

 

2. LED cable inside the chassis is disconnected: 

 

Remove the six screws on top of the chassis, using the hex key that was included in the box, and remove the cover. 

 

Check the three cable connections on the top plate to be sure they are fully connected. 

 

Sebastian_M_Intel_0-1603729328702.png

 

 

Unscrew the small silver screw to release the top plate. 

 
 

Sebastian_M_Intel_6-1603729431691.png

 

 

 

Check the cable connection to the motherboard to be sure it is fully connected. 

 

Sebastian_M_Intel_8-1603729484515.png

 

Replace the plate and top cover, then test the LEDs again. 

 

3. Power issue, check if the same issue happens with a different power adapter or power outlet.  

4. Update the BIOS to the latest version available: 

 

Download link: https://downloadcenter.intel.com/download/29832/BIOS-Update-HNKBLi70-86A-?product=126143 

BIOS update steps: https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  

 

Sebastian_M_Intel
Moderator
367 Views

Hello SRyan10,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


SRyan10
New Contributor I
359 Views

Hi Seb

A simple restore defaults in the bios fixed the issue, but i plan to reflash 063. 

all cables were secure.

 

Sam

Sebastian_M_Intel
Moderator
351 Views

Hello SRyan10,   

  

Thank you for your update. 

 

If you want, you can try the BIOS recovery and let us know about the outcome. You may already have them but you can check the BIOS recovery instructions here: https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html 

  

Regards,   

   

Sebastian M  

Intel Customer Support Technician   


Sebastian_M_Intel
Moderator
333 Views

Hello SRyan10,  

 

By any chance, do you have an update on this? Were you able to complete the BIOS recovery? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M 

Intel Customer Support Technician  


SRyan10
New Contributor I
324 Views
Hi Seb

All sorted at this stage will monitor.

Sam
Sebastian_M_Intel
Moderator
315 Views

Hello SRyan10,   

 

Thanks for your reply. 

 

In that case, we will proceed to close this inquiry; if you get to have any issues in the future, please submit a new thread and we will gladly assist you. 

  

Regards,   

   

Sebastian M  

Intel Customer Support Technician  


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