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AA20
Novice
1,669 Views

Hades Canyon OpenGL Direct State Access Extension is not supported?

Hi, I'm getting the error: "OpenGL direct state access extension is not supported with current hardware and/or driver setup" on the Hades Canyon NUC. Any tips, tricks, or workarounds? I need to get past this error so our department can buy a lot of NUCS.

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5 Replies
idata
Community Manager
133 Views

rubilacx: We will do our best to assist you with this matter.

 

 

In order to provide the most accurate response, we just wanted to verify a few details:

 

Which Windows version are you using?

 

Are you getting that error message from a particular application?

 

Do you know the version of the graphics driver currently installed on the NUC?

 

You can see it by getting into "Device Manager" select "Display Adapters", right click where it says Intel® HD Graphics, choose "Properties" and the select the "Driver" tab.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
133 Views

rubilacx: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
AA20
Novice
133 Views

I am running the latest Windows 10 with all updates and the latest drivers for the device downloaded from the Intel site.

Strangely I was able to get this working with an external nVidia GPU set as primary monitor. It appears like the software is looking at the primary display and whatever drivers are associated there. This may be a common problem among some software, not sure.

It appears the NUC has basically two driver sets. One for the Radeon, the other for the Intel on board. Do either or both of these support OpenGL direct state access extension?

idata
Community Manager
133 Views

rubilacx: Thank you very much for providing those details.

 

 

As you mentioned, yes, the NUC works with 2 different graphics controllers, the Intel® UHD Graphics 630 the Radeon™ RX Vega M Graphics.

 

 

The first one that we need to install is the one that belongs to Intel, version 24.20.100.6229:

 

https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t...

 

 

Then we need to install the one that belongs to Radeon™, version 18.7.1:

 

https://downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b...

 

 

We can also try a BIOS update to the latest version 0049:

 

https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

https://downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A-?product=126141

 

 

To provide the most accurate response, we just wanted to confirm a few details:

 

What is the specific model of the NUC that you are using?

 

Where are you seeing this error message, on an application on a game or in Windows?

 

Are you using an enclosure for the Nvidia card? If that is the case, please provide the model of the enclosure and the model of the Nvidia graphics card?

 

Which video port are you using to connect the NUC to the enclosure and to the Nvidia card?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
133 Views

rubilacx: I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
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