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JBurk
Novice
3,360 Views

Hades Canyon - Radeon FreeSync Not Supported

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Hi All,

I just received a Hades Canyon NUC8i7HVK and it is working great with one issue. When I go into the Radeon RX Vega M Settings and select the "Display" tab, I see an notification that states Radeon Freesync Not Supported.

I am using a ASUS MG278Q WQHD, 1ms 27-Inch FreeSync Gaming Monitor and it is connected via a HDMI 2.0 cable. I have reloaded drivers, replaced the HDMI cable and I am still seeing the Not Supported message. I have been unable to find anyone else reporting this issue.

I did use this same monitor on another PC with a Radeon RX580 and FreeSync works fine there using a Display port cable. As the Intel NUC doesnt have a DP interface I am unsure if this is the issue (versus using HDMI).

Is there anything I am missing here? Very confused.

Thanks!

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1 Solution
MHuus
Novice
751 Views

It depends on monitor. Not all monitors support Freesync via HDMI. Yours is probably DP only.

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6 Replies
MHuus
Novice
752 Views

It depends on monitor. Not all monitors support Freesync via HDMI. Yours is probably DP only.

View solution in original post

n_scott_pearson
Super User Retired Employee
751 Views

Not sure what you are talking about; the Hades Canyon NUC has two DP interfaces (on the back panel). They use the mini-DP connector, so a conversion dongle may be necessary

...S

idata
Community Manager
751 Views

Is this your problem Do you have the Monitor Drivers installed And I think you can get a Display Port Adaptor for HDMI to Display Port

https://bigupgadgets.com/display-port-male-to-hdmi-female-video-cable-adapter-length-15cm.html https://bigupgadgets.com/display-port-male-to-hdmi-female-video-cable-adapter-length-15cm.html

Not sure if it will work but at only a few dollars worth a shot

Or this one may work Better for what you want

https://www.amazon.com/Cable-Matters-Mini-DisplayPort-White/dp/B004CAGDUA https://www.amazon.com/Cable-Matters-Mini-DisplayPort-White/dp/B004CAGDUA

LeonWaksman
Super User
751 Views

In order to have FreeSync supported, your monitor should be connected to DisplayPort. See the second line in this table: https://www.amd.com/en/products/freesync-monitors Freesync Monitors | AMD

On the back panel of you NUC, you have two miniDP receptacle and two Type C receptacle. The Mini DisplayPort and Type C connectors are compliant with the DisplayPort 1.2 specification and have a maximum supported resolution of 4096 x 2160 @ 60Hz 24bpp. You can use one of those outputs to connect your monitor. In order to connect your monitor to one of miniDP ports, use miniDP to DP cable - no need for any dongles.

Leon

JBurk
Novice
751 Views

Thank you Alan, Scott, Ruuti and Leon!!!!

The answer seems to have been staring me int he face and I missed it. I did go through the monitor user guide and of course it never mentions anyway that FreeSync only works on DP....

I have ordered a mini to full DP cable and will have it tomorrow. Will respond here again once I am able to verify that this is the fix, though I assume it is. Many thanks!!!

JBurk
Novice
751 Views

Thank you all! I can confirm the DP to mini DP cable fixed this issue. Freesync appears to not be supported on HDMI with this monitor. Thank you all for your help!!!!

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