Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Novice
2,802 Views

Hades Canyon - Radeon FreeSync Not Supported

Jump to solution

Hi All,

I just received a Hades Canyon NUC8i7HVK and it is working great with one issue. When I go into the Radeon RX Vega M Settings and select the "Display" tab, I see an notification that states Radeon Freesync Not Supported.

I am using a ASUS MG278Q WQHD, 1ms 27-Inch FreeSync Gaming Monitor and it is connected via a HDMI 2.0 cable. I have reloaded drivers, replaced the HDMI cable and I am still seeing the Not Supported message. I have been unable to find anyone else reporting this issue.

I did use this same monitor on another PC with a Radeon RX580 and FreeSync works fine there using a Display port cable. As the Intel NUC doesnt have a DP interface I am unsure if this is the issue (versus using HDMI).

Is there anything I am missing here? Very confused.

Thanks!

Tags (1)
0 Kudos

Accepted Solutions
Highlighted
Novice
193 Views

It depends on monitor. Not all monitors support Freesync via HDMI. Yours is probably DP only.

View solution in original post

6 Replies
Highlighted
Novice
194 Views

It depends on monitor. Not all monitors support Freesync via HDMI. Yours is probably DP only.

View solution in original post

Highlighted
Super User Retired Employee
193 Views

Not sure what you are talking about; the Hades Canyon NUC has two DP interfaces (on the back panel). They use the mini-DP connector, so a conversion dongle may be necessary

...S

Highlighted
Community Manager
193 Views

Is this your problem Do you have the Monitor Drivers installed And I think you can get a Display Port Adaptor for HDMI to Display Port

https://bigupgadgets.com/display-port-male-to-hdmi-female-video-cable-adapter-length-15cm.html https://bigupgadgets.com/display-port-male-to-hdmi-female-video-cable-adapter-length-15cm.html

Not sure if it will work but at only a few dollars worth a shot

Or this one may work Better for what you want

https://www.amazon.com/Cable-Matters-Mini-DisplayPort-White/dp/B004CAGDUA https://www.amazon.com/Cable-Matters-Mini-DisplayPort-White/dp/B004CAGDUA

Highlighted
Super User
193 Views

In order to have FreeSync supported, your monitor should be connected to DisplayPort. See the second line in this table: https://www.amd.com/en/products/freesync-monitors Freesync Monitors | AMD

On the back panel of you NUC, you have two miniDP receptacle and two Type C receptacle. The Mini DisplayPort and Type C connectors are compliant with the DisplayPort 1.2 specification and have a maximum supported resolution of 4096 x 2160 @ 60Hz 24bpp. You can use one of those outputs to connect your monitor. In order to connect your monitor to one of miniDP ports, use miniDP to DP cable - no need for any dongles.

Leon

Highlighted
Novice
193 Views

Thank you Alan, Scott, Ruuti and Leon!!!!

The answer seems to have been staring me int he face and I missed it. I did go through the monitor user guide and of course it never mentions anyway that FreeSync only works on DP....

I have ordered a mini to full DP cable and will have it tomorrow. Will respond here again once I am able to verify that this is the fix, though I assume it is. Many thanks!!!

0 Kudos
Highlighted
Novice
193 Views

Thank you all! I can confirm the DP to mini DP cable fixed this issue. Freesync appears to not be supported on HDMI with this monitor. Thank you all for your help!!!!