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EOrdo1
Beginner
518 Views

Hades Canyon issues with turn off/sleep/led lights going crazy? PART 2

so the leds were fine after installing windows from scratch. then at some point they began to misbehave again. it is the skull and the power light which either don't come on when booting up or don't power down after shutting down the computer. the only way to reset everything back to normal is to unplug the power cable. the original thread is here https://forums.intel.com/s/question/0D50P00004PnFcwSAF/hades-canyon-issues-with-turn-offsleepled-lig...

 

since this was fine right after installing windows anew, I am thinking this must be related to either one of the drivers one downloads from intel or one of the windows updates.

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5 Replies
Wanner_G_Intel
Moderator
127 Views

Hello EOrdo1,

 

Based on the troubleshooting steps provided before, this is most likely an OS issue. We attempted to reproduce this behavior in-house with no success. 

 

Could you please provide us with more information about your current configuration?

 

1. OS build number.

2. Graphics driver versions for both the integrated and discrete graphics cards.

3. BIOS version.

 

Note: You may run the Intel® System Support Utility (Intel® SSU) to gather this information.

 

1. Intel® SSU Download link

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

EOrdo1
Beginner
127 Views

thanks, uploading the txt file here

Wanner_G_Intel
Moderator
127 Views

Hello EOrdo1,

 

Thank you for your response.

 

With the following system configuration below, we have not experienced the behavior reported.

 

Intel® NUC Kit NUC8i7HVK

BIOS 0058

Microsoft Windows 10 Pro 10.0.18362 Build 18362

 

Based on the troubleshooting provided on the previous thread, we would like to expedite the resolution of this issue. For this reason, we sent you a private message requesting additional information. 

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
127 Views

Hello, 

 

We are currently investigating this issue. We will get back to the Community as soon as we have any update.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
127 Views

Hello all,

 

This issue has been resolved by working directly with the community post originator. If your system is exhibiting the same behavior, please contact Intel Customer Support.

 

Support page

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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