Hades Canyon - "No Bootable Device detected" after Energy-Saving Mode

[SEber5]

Hey Guys!

A lot of the Times when waking my NUC from the Energy-Save-Mode of Windows (10, latest Version) it will freeze on the LogIn-Screen.

Then I have to switch it off, on again and after that i doesn't boot anymore but will give me this message instead:

"A bootable Device has not been detected".

Solution:

Open the Machine, switch the SSDs in the Slots (Samsung 970 Evo),

close and it Boots again and works as usual.

Any Ideas whats causing this? Im tired of screwing the thing open every day. Thanks :)

[AlHill]

Sounds like the Samsung is having problems, which is not uncommon. Try a different SSD to boot from.

Doc

[SEber5]

Tried a variety of SSDs. Always the same Problem.

[AlHill]

A variety of SSDs as the boot drive? How are you creating them?

Update the bios. F9 to set defaults.

Also, Windows 10 "latest version" does not mean anything. Are you on 1909, or 1903 with all updates applied)?

Doc

[SEber5]

Latest Version means literally latest Version. 1909 incl. all Updates.

Also latest Driver Versions of everything, also latest Bios.

My first HadesCanyon had the Problem, that one died all of a sudden. Got a replacement Unit, same Problem.

suspected the SSD so I got a new one and cloned the old one on it.

Everything ran smooth for a while and now the Problem is back and getting increasingly worse.

When I get the Failure and the Computer won't boot I always have to open it.

Nothing helps except removing the SSD. But strangely even putting it back in the same slot

will result in a normal boot.

[Alberto_R_Intel]

SEber5, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

If the problem persists, then please provide the SSU report so we can check further details about your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach the report, once you choose "reply" select the "clip" icon on the lower left corner.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

Hello SEber5, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[SEber5]

Hey Alberto!

Thanks for asking. Right now the Machine is working properly. But the Problem I'm having is kind of unpredictable.

The Computer worked fine for a couple of Weeks and all of a sudden without any changes in Hard or Software it was back again.

If possible, please leave the thread open for another week. If everything is fine until then we can close it.

Thanks, Sascha

[Alberto_R_Intel]

Hi SEber5, Thank you very much for letting us know those updates.

Perfect, excellent, it is great to hear that the machine is working properly and there are no more boot problems.

Sure, no problem at all, as you mentioned, the thread will remain open until next week and hopefully, the computer will continue to work without any issues.

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[SEber5]

Alberto,

Bad News. Again, after some Time in Energy Saving Mode the Machine froze im waking it up.

Screen stayed Black, hard shutdown, no bootable device on the following attempt to start it up.

switch the ssds in their slots, boot up, everything works fine again.

Regards, S.

Any Ideas on what could cause such problems?

[Alberto_R_Intel]

Hello SEber5, Thank you very much for letting us know those results.

We are sorry to hear the issue came back and the booting problem still persists. As to, what could cause such problems, it is hard to tell at this point, could be related to the Intel® NUC itself, the SSD or even the memory RAM.

That is why we wanted to confirm a few details about your platform, please provide the SSU report for us to be able to do that:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[SEber5]

Here's the File!

[Alberto_R_Intel]

Hi SEber5, Thank you very much for sharing the SSU file.

I was checking the memory RAM specifications for the Corsair CMSX32GX4M2A3000C18 installed in your platform, and it says that the SPD Speed 2133MHz, that is the way the BIOS should recognize it. However, it also says in there that the memory RAM is capable of reaching 3000MHz and that will be too high for the Intel® NUC that supports 2400MHz as max.

Please get into the BIOS and make sure that the memory RAM is being recognized with a speed of 2133MHZ:

https://www.corsair.com/us/en/Categories/Products/Memory/Vengeance%C2%AE-Series-32GB-%282-x-16GB%29-DDR4-SODIMM-3000MHz-CL18-Memory-Kit/p/CMSX32GX4M2A3000C18#tab-tech-specs

https://ark.intel.com/content/www/us/en/ark/products/126143/intel-nuc-kit-nuc8i7hvk.html

Please test the Intel® NUC using just one memory stick at the time with each stick on each memory slot, this is basically to rule out any specific problem with one of the memory sticks or with one of the memory slots.

Additionally, as a general information, in the following link, you will find the list of tested peripherals validated by Intel®, in there you will see the components that have been tested as compatible with the Intel® NUC. As you can see the M.2 SSD model 512GB 970 PRO NVMe / MZ-V7P512 is validated as compatible, not sure if that is the exact model that you are using:

https://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20NUC

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[SEber5]

Alberto :)

Thanks for your Answer. I dont quite unterstand the difference between the normal RAM Speed and the SPD Speed.

From what I‘ve read it seems that the SP Speed is sort of the Fail-Safe Speed.

However I edited the RAM Settings in the Bios and lowered the Memory Multiplier from 20 to 18. The Memory runs now on 2400 Mhz.

If I encounter any more troubles i will lower it to 16 wich should result in 2133 Mhz.

[Alberto_R_Intel]

Hello SEber5, You are very welcome, thank you very much for letting us know those details.

In reference to your question, the Memory Serial Presence Detect (SPD) is the default boot memory RAM speed, and the normal Memory RAM speed is the maximum speed that the memory RAM itself can reach, depending on the limitations the processor and motherboard might have.

Perfect, excellent, go ahead and test the Intel® NUC that with the proper memory RAM configuration and once you get the chance please let us know results.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[AndrewG_Intel]

Hello SEber5

We are checking this thread and we would like to know if you were able to test the Intel® NUC with the proper memory RAM configuration. Feel free to share the outcomes.

Regards,

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[AndrewG_Intel]

Hello SEber5

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Regards,

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[SEber5]

Hey Andrew :)

Sorry for the delayed answer. As most of the ppl im spending the christmas days with my family and not with work.

if i have any more problems i will post a new question.

thanks for the support so far!

regards, sascha

[Wanner_G_Intel]

Hello SEber5,

Do you have any updates?

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[SEber5]

Hey :) I‘m on holiday till mid January.

I will let you know if I have any more problems.

Feel free to close the thread.

regards, s.

[Leonardo_C_Intel]

Hello SEber5

Thank you for your reply, I hope you have a great time on your holidays, we are going to proceed to close this thread, but if you have further questions please contact us back.

Regards.

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel