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Hello WBisi,
Thank you for posting on the Intel ® communities.
First, I will need more information. Please provide me with the complete model of the Intel ® NUC, as well as te type of connection you are using, for example, you mentioned that the connection is HDMI, but are you using a straight HDMI to HDMI or are you using any type of adapter?
I would also like to gather more information of the Intel ® NUC, specifically an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Make sure to attach the created report to this thread.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Good morning, David,
Thanks for the quick response. Attached you find the desired file.
The NUC is connected directly to HDMI1 input on the Loewe image 5.55 TV with an HDMI 2 cable for 4K UHD 60 Hz.
HDMI CEC is enabled in both the NUC BIOS and the TV-HDMI1 input. At the NUC in the BIOS are the TV options, TV on-off, etc., turned off.
If I now select the HDMI1 input on the TV, there is no signal from the NUC on the HDMI cable although the NUC desktop is accessible via the VNC viewer.
I have to restart the NUC. If I go to the start of the NUC, the TV on the HDMI1 input, I immediately have the image of the NUC desktop.
I hope I have expressed myself understandable and Google has reasonably translated.
Many thanks for your help.
Yours sincerely
Wolfgang Bisinger
Intel Forums schrieb am 29.05.2019 um 00:10:
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Hello WBisi,
Thank you for your response.
For testing purposes, please try using a different HDMI cable; if this does not help, please proceed to connect the system to a different monitor to see if this monitor works.
Also, I would like to request the report again, please attach the report directly to the forum, this is because, if you attach it via e-mail I will not get the file.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello,
this is not a monitor but a high quality 4K and HDR10 TV namely the Loewe image 5.55 OLED.
At the weekend I noticed that Windows 10 Pro had simply encrypted the hard drives with Bitlocker.
After decrypting both hard drives, the error was not completely gone, the switch still takes 20-30 seconds, but it will always be switched.
In addition, I have already taken a fairly high quality cable because of the 4K in HDR transmission for connecting the NUC to the TV.
I have taken over the complete M2 SSD and the 2.5 inch HDD of the predecessor NUC i5 in the nine i8 and that worked fine after the driver installation.
Unfortunately, Windows 10 Pro has disabled so I had to buy a new Windows license and had to completely reinstall the system. Since then I have the problem with switching.
I attached the content of the report file below.
Regards
Wolfgang Bisinger
********************************BEGINN
# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"05.29.2019"
Time:"00:00:23.6784442"
# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
BIOS Mode:"UEFI"
BIOS Version/Date:"Intel Corp. BECFL357.86A.0071.2019.0510.1505 , 10.05.2019 12:00"
CD or DVD:"HL-DT-ST BD-RE BU40N USB Device"
Embedded Controller Version:"3.20"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i3-8109U CPU @ 3.00GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.2"
Sound Card:"Intel(R) Display-Audio"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Intel(R) Client Systems"
System Model:"NUC8i3BEH"
System SKU:"BOXNUC8i3BEH"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"25.20.100.6519"
- "Intel(R) Iris(R) Plus Graphics 655"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Iris(R) Plus Graphics 655"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Plus+Graphics+655"
CoInstallers:"oem20.inf,iCFL_w10_DS,Internal,Intel(R) Iris(R) Plus Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"01.09.2019 01:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_cceda4256e54c62c\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"25.20.100.6519"
INF:"oem20.inf"
INF Section:"iCFL_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cceda4256e54c62c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cceda4256e54c62c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cceda4256e54c62c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cceda4256e54c62c\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_3EA5&SUBSYS_20748086&REV_01\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"23 Hz"
Resolution:"3840 X 2160"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Iris(R) Plus Graphics Family"
- "Memory"
Physical Memory (Available):"4,97 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,84 GB"
- "Memory Channel A"
Capacity:"8 GB"
Channel:"SODIMM1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"859B"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CT8G4SFS824A.C8FBD1"
Serial Number:"E12B8CC0"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"BECFL357.86A.0071.2019.0510.1505, INTEL - 47"
Caption:"Hauptplatine"
Chipset:"Not Available"
Date:"05.10.2019 02:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Intel Corporation"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"NUC8BEB"
Serial Number:"GEBE83800F8Q"
Status:"OK"
Version:"J72693-303"
- "Networking"
Intel ® Network Connections Install Options:"ANS,DMIX"
Intel ® Network Connections Version:"23.5.2.0"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06.21.2006 12:00"
Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.17763.1"
Index:"0012"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05.28.2019 10:01"
Location:"Not Available"
MAC Address:"04:D3:B0:81:65:EA"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth-Netzwerkverbindung"
NetCfgInstanceId:"{531EA96C-43E1-409C-8E45-AEB89E6CA65E}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&2776B02B&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
- "Intel(R) Ethernet Connection (6) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (6) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(6)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"192.168.178.1;fe80::ca0e:14ff:fe72:4db4"
DHCP Enabled:"Yes"
DHCP Lease Expires:"09.26.1932 10:26"
DHCP Lease Obtained:"09.16.1932 10:26"
DHCP Server:"192.168.178.1"
Driver:"e1d68x64.sys"
Driver Date:"01.24.2019 12:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_9b64147bed2d44a1\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.18.8.9"
ETrackID:"0x00000000"
Index:"0013"
INF:"oem47.inf"
INF Section:"E15BE.10.0.1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.178.50;fe80::a1a2:8a35:efba:5df;2001:16b8:248b:c300:a183:a8:cd0:8116;2001:16b8:248b:c300:a1a2:8a35:efba:5df"
IP Subnet:"255.255.255.0;64;128;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"05.28.2019 10:01"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"94:C6:91:A4:C9:65"
Manufacturer:"Intel"
Media Type:"Kupfer"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{CBE2A0D8-BAAD-4656-BEF9-BEEA68A64C0A}"
Number of VLANs:"0"
NVM Version:"0x00000000"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_15BE&SUBSYS_20748086&REV_30\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (6) I219-V"
Service Name:"e1dexpress"
Status:"Verbindung aktiv"
Team Name:"Not in a team"
Temperature:"Nicht unterstützt"
Type:"Ethernet 802.3"
- "Service Bindings"
Antwort für Verbindungsschicht-Topologieerkennung:
Client für Microsoft-Netzwerke:
Datei- und Druckerfreigabe für Microsoft-Netzwerke:
E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:
Internetprotokoll, Version 4 (TCP/IPv4):
Internetprotokoll, Version 6 (TCP/IPv6):
Microsoft-LLDP-Treiber:
QoS-Paketplaner:
- "Settings"
*FlowControl:Flusssteuerung:"Rx und Tx aktiviert (3)"
*InterruptModeration:Interrupt-Drosselung:"Aktiviert (1)"
*IPChecksumOffloadIPv4:IPv4-Prüfsummen abladen:"Rx und Tx aktiviert (3)"
*JumboPacket:Jumbo Packet:"Deaktiviert (1514)"
*LsoV2IPv4:Large-Send-Offload V2 (IPv4):"Aktiviert (1)"
*LsoV2IPv6:Large-Send-Offload V2 (IPv6):"Aktiviert (1)"
*NumRssQueues:Max. Anzahl RSS-Warteschlangen:"2 Warteschlangen (2)"
*PMARPOffload:Protokoll-ARP-Abladung:"Aktiviert (1)"
*PMNSOffload:Protokoll-NS-Abladung:"Aktiviert (1)"
*PriorityVLANTag:Paketpriorität und VLAN:"Paketpriorität und VLAN aktiviert (3)"
*ReceiveBuffers:Empfangspuffer:"256 (256)"
*RSS:RSS (Empfangsseitige Skalierung):"Aktiviert (1)"
*SpeedDuplex:Geschwindigkeit und Duplex:"Automatische Aushandlung (0)"
*TCPChecksumOffloadIPv4:TCP-Prüfsummen abladen (IPv4):"Rx und Tx aktiviert (3)"
*TCPChecksumOffloadIPv6:TCP-Prüfsummen abladen (IPv6):"Rx und Tx aktiviert (3)"
*TransmitBuffers:Übertragungspuffer:"512 (512)"
*UDPChecksumOffloadIPv4:UDP-Prüfsummen abladen (IPv4):"Rx und Tx aktiviert (3)"
*UDPChecksumOffloadIPv6:UDP-Prüfsummen abladen (IPv6):"Rx und Tx aktiviert (3)"
*WakeOnM
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Hello WBisi,
Thank you for your response.
I just want to confirm, after you re-installed the operating system is when the issue began or did that fix the problem you were experiencing?
Let me know so I can assist you further if the issue persists.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello WBisi,
Were you able to check my post?
Let me know if you need more assistance.
Regards,
David V
Intel Customer Support Technician
Under Contract to Intel Corporation
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