I've got a brand new NUC7JY system that I went and connected to my build network. After the line "NBP file downloaded successfully", the system hard locks, and the keyboard stops responding and I have no choice but to power cycle the system. Looking at my server logs, the last request made is the grub.efi config file. It does not ever request the RHEL kernel or initird.
Running Firmware version JYGLKCPX.86A.0052.2019.0904.1413
I work for Intel Customer Support and after looking at this issue, I have to let you know that we provide limited support for Linux however this NUC is certified by Canonical on Ubuntu 16.04 LTS.
Can you tell me what Operating System are you trying to deploy on the NUC7CJYH via the PXE server?
Is the PXE server known to work with other systems?
Thanks for the information.
Can I ask you to try something very "silly"? When the system is picking up the PXE, let's say right after the NBP file is downloaded and you see this black screen, can you just hit "enter"?
We are working on a very similar issue but Windows OS related and if you hit "enter" the process moves forward.
Please let me know the results.
Hello Mr. Healey,
This is Alex from Intel Customer Support. We understand that you are encountering PXE Boot issues using your NUC product.
Could we ask you to go into Visual Bios by selecting "F2" key and send to us a screenshot of the "Boot" section options you currently have selected? Also, would it be possible to attach the server logs mentioned (only if this can be fully disclosed in a community environment).
I have the same problem as you.After the line "NBP file downloaded successfully", it is nothing happened. however, everything is fine when I boot with legacy. oh, my device is NUC7i7DNH4E. How did you solve this problem, looking forward to your reply