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Bob_Healey
Beginner
1,160 Views

Hard lockup on PXE Boot

I've got a brand new NUC7JY system that I went and connected to my build network. After the line "NBP file downloaded successfully", the system hard locks, and the keyboard stops responding and I have no choice but to power cycle the system. Looking at my server logs, the last request made is the grub.efi config file. It does not ever request the RHEL kernel or initird.

 

Running Firmware version JYGLKCPX.86A.0052.2019.0904.1413

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10 Replies
Ronny_G_Intel
Moderator
849 Views

Hi Bob,

 

I work for Intel Customer Support and after looking at this issue, I have to let you know that we provide limited support for Linux however this NUC is certified by Canonical on Ubuntu 16.04 LTS.

Can you tell me what Operating System are you trying to deploy on the NUC7CJYH via the PXE server?

Is the PXE server known to work with other systems?

 

Regards,

Ronny G

Bob_Healey
Beginner
849 Views

I am trying to deploy Red Hat Enterprise 7.  The server has successfully installed all Dell hardware I've thrown at it in EFI mode, and *everything* (Sun (x86), Dell, HP, Supermicro, Intel, IBM (x86), Lenovo, MSI, ASRock) I've thrown at it in legacy mode. The system hangs right after it fetches grub via TFTP, but before Grub shows the menu of possible installations (one of which is Ubuntu).
Ronny_G_Intel
Moderator
849 Views

Hi Bob,

 

Thanks for the information.

Can I ask you to try something very "silly"? When the system is picking up the PXE, let's say right after the NBP file is downloaded and you see this black screen, can you just hit "enter"?

We are working on a very similar issue but Windows OS related and if you hit "enter" the process moves forward.

 

Please let me know the results.

 

Thanks,

Ronny G

Bob_Healey
Beginner
849 Views

I just tried that.  Nothing happened.  Caps lock LED went out, Num lock LED went out, toggling those keys did not change the LED state.  CTRL+ALT+DEL did not work either.  Only working key after it says NBP file downloaded is the power switch on the front panel.
Ronny_G_Intel
Moderator
849 Views

Hi Bob,

 

Thanks for the information.

Let me run this by the product team and we will get back to you as soon as possible.

 

Thanks,

Ronny G

 

Alex1G_Intel
Employee
849 Views

Hello Mr. Healey,

 

This is Alex from Intel Customer Support. We understand that you are encountering PXE Boot issues using your NUC product.

Could we ask you to go into Visual Bios by selecting "F2" key and send to us a screenshot of the "Boot" section options you currently have selected? Also, would it be possible to attach the server logs mentioned (only if this can be fully disclosed in a community environment).

 

Sincerely,

Alex

Bob_Healey
Beginner
849 Views

I just put this unit in deployment (hand built it via removable CD). Ordering the remainder, will be able to provide the requested info next week. I should be able to provide all the logs. On 2019-10-30 18:16, Intel Forums wrote:
Bob_Healey
Beginner
849 Views

Here's the TFTP logs. Screenshots attached. Contents of the grub/efidefault file that was last thing fetched: default=0 timeout=0 title Clonezilla     root (nd)     kernel /images/clonezilla/vmlinuz  ksdevice=bootif lang= live-getty edd=on nomodeset ocs_live_run=ocs-live-general text boot=live vga=788 noswap noprompt nosplash union=overlay ocs_live_batch=no ocs_live_extra_param nolocales config fetch=http://128.113.12.65/clonezilla.squashfs keyboard-layouts hostname=Clonezilla domain=local.lan suite=stretch     initrd /images/clonezilla/initrd.img Logs: [root@cobbler log]# tail -f messages | grep tftp Nov  5 18:08:41 cobbler rpc.mountd[1557]: authenticated mount request from 128.113.214.228:966 for /var/lib/tftpboot (/var/lib/tftpboot) Nov  5 18:18:30 cobbler xinetd[1520]: START: tftp pid=17810 from=128.113.213.133 Nov  5 18:18:31 cobbler in.tftpd[17811]: RRQ from 128.113.213.133 filename grub/grub-x86_64.efi Nov  5 18:18:31 cobbler in.tftpd[17811]: Error code 8: User aborted the transfer Nov  5 18:18:31 cobbler in.tftpd[17813]: RRQ from 128.113.213.133 filename grub/grub-x86_64.efi Nov  5 18:18:31 cobbler in.tftpd[17813]: Client 128.113.213.133 finished grub/grub-x86_64.efi Nov  5 18:18:31 cobbler in.tftpd[17814]: RRQ from 128.113.213.133 filename grub/EE4549C4-0011-63EA-6AED-1C697A073E44 Nov  5 18:18:31 cobbler in.tftpd[17814]: Client 128.113.213.133 File not found grub/EE4549C4-0011-63EA-6AED-1C697A073E44 Nov  5 18:18:31 cobbler in.tftpd[17815]: RRQ from 128.113.213.133 filename grub/01-1C-69-7A-07-3E-44 Nov  5 18:18:31 cobbler in.tftpd[17815]: Client 128.113.213.133 File not found grub/01-1C-69-7A-07-3E-44 Nov  5 18:18:31 cobbler in.tftpd[17816]: RRQ from 128.113.213.133 filename grub/8071D585 Nov  5 18:18:31 cobbler in.tftpd[17816]: Client 128.113.213.133 File not found grub/8071D585 Nov  5 18:18:31 cobbler in.tftpd[17817]: RRQ from 128.113.213.133 filename grub/8071D58 Nov  5 18:18:31 cobbler in.tftpd[17817]: Client 128.113.213.133 File not found grub/8071D58 Nov  5 18:18:31 cobbler in.tftpd[17818]: RRQ from 128.113.213.133 filename grub/8071D5 Nov  5 18:18:31 cobbler in.tftpd[17818]: Client 128.113.213.133 File not found grub/8071D5 Nov  5 18:18:31 cobbler in.tftpd[17819]: RRQ from 128.113.213.133 filename grub/8071D Nov  5 18:18:31 cobbler in.tftpd[17819]: Client 128.113.213.133 File not found grub/8071D Nov  5 18:18:31 cobbler in.tftpd[17820]: RRQ from 128.113.213.133 filename grub/8071 Nov  5 18:18:31 cobbler in.tftpd[17820]: Client 128.113.213.133 File not found grub/8071 Nov  5 18:18:31 cobbler in.tftpd[17821]: RRQ from 128.113.213.133 filename grub/807 Nov  5 18:18:31 cobbler in.tftpd[17821]: Client 128.113.213.133 File not found grub/807 Nov  5 18:18:31 cobbler in.tftpd[17822]: RRQ from 128.113.213.133 filename grub/80 Nov  5 18:18:31 cobbler in.tftpd[17822]: Client 128.113.213.133 File not found grub/80 Nov  5 18:18:31 cobbler in.tftpd[17823]: RRQ from 128.113.213.133 filename grub/8 Nov  5 18:18:31 cobbler in.tftpd[17823]: Client 128.113.213.133 File not found grub/8 Nov  5 18:18:31 cobbler in.tftpd[17824]: RRQ from 128.113.213.133 filename grub/efidefault Nov  5 18:18:31 cobbler in.tftpd[17824]: Error code 8: User aborted the transfer Nov  5 18:18:31 cobbler in.tftpd[17825]: RRQ from 128.113.213.133 filename grub//efidefault Nov  5 18:18:31 cobbler in.tftpd[17825]: Error code 8: User aborted the transfer Nov  5 18:18:31 cobbler in.tftpd[17826]: RRQ from 128.113.213.133 filename grub//efidefault Nov  5 18:18:31 cobbler in.tftpd[17826]: Client 128.113.213.133 finished grub//efidefault Nov  5 18:18:31 cobbler in.tftpd[17827]: RRQ from 128.113.213.133 filename grub//efidefault Nov  5 18:18:31 cobbler in.tftpd[17827]: Client 128.113.213.133 finished grub//efidefault
dwliang
Beginner
574 Views

Hi,Bob:

     I have the same problem as you.After the line "NBP file downloaded successfully", it is nothing happened. however, everything is fine when I boot with legacy. oh, my device is NUC7i7DNH4E. How did you solve this problem, looking forward to your reply5ab512f5-bead-4cfd-9675-5ad96e59ee29.jpg

Alex1G_Intel
Employee
849 Views

Thank you Mr. Healey for your fast response. We will wait for your input next week then.

 

Sincerely,

Alex

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