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LMitc3
Beginner
463 Views

Has anyone else noticed that disabling a loaded M.2 slot on a NUC7i7DNXX also disables the ethernet controller?

Unfortunately the wired NIC disappears entirely in the scenario. I've had this happen on multiple machines.

 

This is with the latest BIOS number 63. Curiously the WIFI card continues to work properly. Also when the BIOS was first updated the default bios parameters were reinstated.

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11 Replies
Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

Thank you for posting on this Intel Community.

 

To better assist you, we will attempt to replicate this behavior. Could you please provide clear steps to replicate this issue?

 

A screenshot or a short video describing the problem will be helpful, too. 

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

LMitc3
Beginner
91 Views

Pretty simple. Place an SSD into the m.2 slot. Disable it in the bios. Boot up and your wired NIC will be missing.

Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

Thank you for your response.

 

We will attempt to replicate this behavior. Is there a specific reason why you need to disable the M.2 slot in your setup?

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

LMitc3
Beginner
91 Views

Disabling the m.2 facilitates dual boot of various OSes​ where the ssd can be made to disappear and another drive is used to boot for example from a SATA or USB disk.

Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

Thank you for your response.

 

We will get back to you soon.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

We are still trying to replicate this issue. We would like to have the following information:

 

Is the Ethernet controller missing in Windows*, Ubuntu, etc.?

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

LMitc3
Beginner
91 Views

Hi Wanner,

 

The controller disappears under Archlinux here. I haven't tried another OS.

 

Larry

Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

Thank you for your response.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

We would like to gather more information to continue working on this issue. 

 

Please run the list hardware command and post the output:

 

lshw

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

LMitc3
Beginner
91 Views

Sorry WannerG that machine has changed hands so I no longer have access for testing purposes.

It had 2 4 gb Kingston ram sticks​, an Intel 9260 wifi card and a first generation 32gb Optane card running as a SSD from the nvme slot. I don't have a spare Optane card so can't test it here.

Wanner_G_Intel
Moderator
91 Views

Hello LMitc3,

 

Thank you for your response. 

 

We will get back to you soon. 

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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