Headphone connection notification on front jack only when Realtek Console is running

[FabioG]

Hello,

I have a NUC11PHBi7 (Enthusiast) with Win 10 Pro 21H1 installed. Unfortunately, when I connect the Headphone in the front jack the notification message appears only executing the Realtek Audio Console (and the port is enabled only after confirmation). In past, using an Intel NUC 10 Performance, the notification was just related to the Realtek TaskBar icon, but now it seems there is any Realtek sofware running in background monitoring the frontal jack port.

I tried to reinstall the drivers many times, also manually, but without success.

Could anyone support me on this?

Regards

Fabio

[Alberto_R_Intel]

FabioG, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[FabioG]

Dear Alberto,

thank you very much for your answer. Below my answers:

1. Yes, this is a new Intel NUC11PHKi7C
2. I've purchased it on 31/08/2021
3. This problem has appeared since the first installation of Windows
4. Since the beginning, in order to switch the audio to the Headphone in the front jack, I needed to execute Realtek Console
5. See above
6. I'm using this NUC always at home, on my desk.

Attached my Intel System Support Utility report.

Regards,

Fabio

[Alberto_R_Intel]

Hi FabioG, You are very welcome, thank you very much for providing that information and the SSU report.

Now that we have the SSU report, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Ronny_G_Intel]

Hi @FabioG,

I tested this and what you described is the expected behavior but try the following:

• Go into Windows device manager and remove the Realtek Audio Console
• Reboot the system
• Test it
• If no Realtek audio like in my case, download the latest Realtek audio driver: https://www.intel.com/content/www/us/en/download/19706/realtek-high-definition-audio-driver-windows-10-64-bit-on-nuc11phki7c.html
• Install the driver

Keep in mind that won't be able to use the Realtek Audio Console features but you dont need it for the audio to work.

Please let us know the results.

Regards,

Ronny G

[Alberto_R_Intel]

Hello FabioG, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[FabioG]

Dear Albert,

I only had a chance this weekend to spend some time and test the workaround. I did more: I changed NMVe disk and reinstalled the operating system from scratch. 

The problem, starting with a fresh installation, was still there. I applied the suggested workaround (removing the Realtek Console) and now the Notification Pop Up is gone but the audio automatically switches to headphones when the Jack is inserted frontally.

Just a few clarifications about the process:

• I removed the Realtek Audio Console software from Apps & Features;
• I needed to reboot the system but not to reinstall the Audio Drivers;
• Now the advanced audio features (EQ and Audio Effects) are not available.

Alternatively, with the Realtek Audio Console software installed, the audio switches to headphones only with the application running.

This is my experience. Thank you Ronny for the workaround.

Regards,

Fabio

[Alberto_R_Intel]

Hi FabioG, Thank you very much for sharing those details.

We are sorry to hear the issue persists after trying the troubleshooting steps suggested by Ronny_G_Intel.

We will continue with our research on this matter, once I get more updates I will post all of them on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Johnbob]

Hello,

I have the same issue with my NUC11 Enthusiast RNUC11PHKI7C000 purchased in Oct 2021 (2weeks ago), Windows 10 Home Edition.

When I plug my headset with integrated microphone, I have a popup asking the stupid question: "did you just plug a headset ?"

And the sound doesn't really work.

And most of the time, the HDMI screen (that has also some audio capabilities) switches off and on.

I have to switch in windows to "Digital Audio input" and then to "Realtek audio input" to have some sound.

And this issue occurs all the time, when I open a Google Chrome browser page, the sound is gone.

I have to switch in windows to "Digital Audio input" and then to "Realtek audio input" to have some sound again.

This make the simple usage of NUC for everyday life very ennoying, I am getting desperated. Soundcard and sound output shouldn't be an issue since windows 2000....

Cheers

[Alberto_R_Intel]

Hello FabioG, I just received an update on this matter.

First of all, we wanted to thank you very much for all the feedback provided during the course of the conversation on this thread. 

At this point, after checking the case one more time, the best recommendation that we can provide is to keep on checking our official website for future drivers releases that may contain a fix for this specific scenario:

https://www.intel.com/content/www/us/en/support/detect.html

If it is ok with you, we will proceed to close this case since unfortunately there is no ETA as of when the drivers will be available and there are no more instructions from our side that we can suggest for this scenario?

Regards,

Albert R.

Intel Customer Support Technician

[FabioG]

Dear Albert,

thank you for your support and attention. As usual, I'm already using the Intel Driver Support Assistant in order to take drivers, firmware and system's software up to date. I will take a look to the status to know when a new updated component will be available.

Please, consider the case closed.

Kind regards

Fabio

[Alberto_R_Intel]

Hi FabioG, You are very welcome, thank you very much for your response.

"As usual, I'm already using the Intel Driver Support Assistant in order to take drivers, firmware and system's software up to date. I will take a look to the status to know when a new updated component will be available.", perfect, excellent, that way you will receive the notification when new driver releases will be available for installation. "Please, consider the case closed", thank you very much.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician