Headphone not detected

[KalyanBania]

The Headphone is note detected in intel NUC mini PC

[n_scott_pearson]

Please download and run the Intel System Support Utility for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

[KalyanBania]

Dear Pearson, 

Thank you for the suggetsion. 

Please find attached the file as advised. 

I wonder whether there is any problem in the hardware or no driver. 

Regards,

Kalyan 

[DeividA_Intel]

Hello KalyanBania,

Thank you for posting on the Intel® communities.   

Based on your report, please try the following:

1. Load BIOS defaults:

- Press F2 during boot to enter BIOS Setup.

- Press F9 to load defaults.

- Press F10 to save and exit BIOS Setup.

2. Update the audio driver:

- https://downloadcenter.intel.com/download/29213/Realtek-High-Definition-Audio-Driver-for-Windows-10-64-bit-for-NUC10i7FN-NUC10i5FN-NUC10i3FN

3. Try a BIOS Recovery by Security Jumper:

- BIOS(FNCML357.0052.RECOVERY.zip): https://downloadcenter.intel.com/download/30404?v=t

- Steps: https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello KalyanBania

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,    

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello KalyanBania, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,    

Deivid A.  

[KalyanBania]

Dear Intel Community, 

My problem has not been resolved. please find attached the details. 

can you pleas resolve it? I am struggling.

Regards,

Kalyan   

[DeividA_Intel]

Hello KalyanBania, 

Since the troubleshooting steps did not work, I recommend you to get in contact with us directly for warranty options.

I have created a case for you (ticket 05136418), this is to make easier the process for you. Use the link that works better for you:

- US Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 

- Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

- Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

- Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 

Best regards,

Deivid A.  

Intel Customer Support Technician