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FRea01
Beginner
308 Views

Hello Friends! I am a new user here. I have a laptop LENOVO/ThinkPad L470, my bluetooth doesn't run, have you any idea to fix this issue? thanks in advance to everybody.... :)

it appears with message "This device is disabled. (Code 22)", I have tried to start it but the issue remains, I have also tried to re-install updated driver using INTEL software, but nothing is changed.

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16 Replies
LeonWaksman
Super User
133 Views

The best place to ask how to solve this problem is in Lenovo Support/Forum.

Was the BT worked before?

Did you check in Bios Onboard Devices if the Bluetooth is enabled?

 

Leon

 

FRea01
Beginner
133 Views

Thank for the answer, ask to Lenovo could be a good idea, anyway, I have not checked bios, can you suggest how to proceed to check in bios?

FRea01
Beginner
133 Views

I have still checked BIOS, bluetooth is enabled ....

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

Thank you for submitting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration.

 

Please run the Intel® System Support Utility to scan your unit and attach the report to this thread.

 

Wanner G.

Intel Customer Support Technician

FRea01
Beginner
133 Views

DONE! pfa the report requested. If I understood well, there is an issue starting Blue Coat Unified Agent service, right? anyway, I confirm you that on my laptop BlueTooth driver is updated with the newest version and it appears enabled in the BIOS parameters. Thanks in advance for your support.

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

Thank you for your response.

 

Code 22 in Device Manager usually means that the device was disabled.

 

In Device Manager, click Action, and then click Enable Device. This starts the Enable Device wizard. Then follow the instructions.

 

Wanner G.

Intel Customer Support Technician

FRea01
Beginner
133 Views

Hello, thanks for the prompt feedback, anyway, as I wrote with my previous feedback, I have started Enable Device, but after in the Device Manager the device is yet disabled. Other solutions? I suppose there is a conflict in WINDOWS, even if the wifi is running fine, only problem is bluetooth.

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

Thank you for your response.

 

We recommend that you try to perform a Clean Installation of Wireless Drivers (Bluetooth and Wi-Fi).

 

Follow the steps available in the Clean Installation of Wireless Drivers support article.

 

Try installing your OEM drivers first.

 

It is worth noting that the site for your laptop does not have drivers for Intel® Dual Band Wireless-AC 8260.

 

If the issue persists, install the latest generic drivers for both Bluetooth and Wi-Fi.

 

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

Were you able to perform the steps recommended?

 

Wanner G.

Intel Customer Support Technician

FRea01
Beginner
133 Views

Hello WannerG, I have applied the steps recommended but it is the same, anyway, I have also used an external USB bluetooth adapter (Trust vendor) but I have the same problem (in the windows10 device administration panel, the bluetooth device are both in error with "02 code" and it is not possible enable them), the same USB external bluetooth device instead is OK with my desktop PC, have you other suggests or idea regarding this issues? thanks in advance for your time.

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

Please allow us to look into this issue.

 

  • Could you please let us know if the Intel Wireless Adapter came preinstalled in the computer?
  • Did Bluetooth work before? When did the issue start?

 

Wanner G.

Intel Customer Support Technician

FRea01
Beginner
133 Views

Hello, the answer is YES for both the questions, anyway, I don't know when this issue is started because for the past I have used a little bit bluetooth connection, in these days I am working from home causa corona virus so my need is to connect my smartphone to the laptop via bluetooth and I have discovered this issue, I suppose that this issue is borned after some windows update, but it is only a my idea, for now I have updated my laptop with last fix/updated of windows 10 but the issue remain

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

Thank you for your response.

 

Please allow to look into this issue.

 

Wanner G.

Intel Customer Support.

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

This seems to be a hardware issue. What we can recommend is that you check the following information:

 

  • A button/key to enable-disable wireless - BT.
  • Check the airplane mode.

 

If the issue persists, we recommend that you contact your system manufacturer to check the BIOS and the health of the hardware.

 

Wanner G.

Intel Customer Support Technician

FRea01
Beginner
133 Views

Hello, see below:

1) button/key to enable bluetooth is not visible on my laptop

2) airplan mode is not activate

 

anyway, I have the same issue when I connect USB external bluetooth adapter on my laptop, in the DEVICE list, it is not enabled .

Wanner_G_Intel
Moderator
133 Views

Hello FRea01,

 

In this case, what we can recommend is that you contact your system manufacturer. This seems to be a hardware issue.

 

Wanner G.

Intel Customer Support Technician

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