Help! NUC7i5 Stuck on Bios Update

[bnj]

@support I just wanted to update the BIOS of my NUC7i5 as the BIOS was still v.60 to the current v.88. Now it got stuck at "Flashing image for FV Data firmware ... " since around 1,5hrs.

I am afraid of turning it off, so I'll leave it on over night with a last hope of a wonder. What is the best way if it is still stuck in the morning? I assume I'd have to turn it off. Will it resume and start with the old bios? With a quick search I found other users had to turn it in to get a replacement. Every other solution welcome. Thanks for any help.

[Alberto_R_Intel]

bnj, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this topic and answer your questions, first, we just wanted to confirm a few details about your system:

What is the complete model of the Intel® NUC?

Is this a new Intel® NUC?

When did you purchase it? (For warranty purposes)

Is there any particular issue that you were trying to fix by performing a BIOS update to version 0088, or you just wanted to keep the system updated?  

Besides the BIOS update, did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[DeividA_Intel]

Hello bnj,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[bnj]

Hello @DeividA_Intel @Alberto_R_Intel , thanks for the reply.

Actually I had luck and after turning it off, the NUC was just fine again after a restart and the BIOS update seems to be installed. Nevertheless it did not solve the problem why I was performing the update (over-temperature condition, see below), which I am still experiencing. Do you have an idea what might cause this and how I can prevent it?

Here some more facts about my NUC:

What is the complete model of the Intel® NUC?

It is a NUC7I5BNHX1. 

Is this a new Intel® NUC?

No it has been in use for some time already.

When did you purchase it? (For warranty purposes)

I have to check the purchase date, how long is the warranty?

Is there any particular issue that you were trying to fix by performing a BIOS update to version 0088, or you just wanted to keep the system updated? 

Yes, I was indeed having issues with "over-temperature condition" (See screen capture attached). Since some weeks I was regularly having this problem when the system was on load with some 3D graphics (but no complicated renderings), so maybe I suspect a problem with the GPU. We already had the same problem with another NUC and the same error, but could add least solve it with setting the BIOS to Cool-Mode. For this one, it doesn't work by now, also the BIOS Update did not bring a change on this.

Besides the BIOS update, did you make any recent hardware/software changes that might cause this problem?

No. There were costant software changes / updatest though.

Best, bnj

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[Alberto_R_Intel]

Hi bnj, You are very welcome, thank you very much for providing that information and the picture.

"Actually I had luck and after turning it off, the NUC was just fine again after a restart and the BIOS update seems to be installed", Perfect, it is great to know that the BIOS update was properly performed after restarting the unit.

"how long is the warranty", The warranty is for 3 years based on the markings of the Intel® NUC or the proof of purchase.

In the following link, you will find troubleshooting steps that we recommend for this type of scenario, among those steps the BIOS update is included:

https://www.intel.com/content/www/us/en/support/articles/000087746/intel-nuc.html

Please make sure also the proper memory RAM is being used, 

DDR4-2133 1.2V SO-DIMM:

https://ark.intel.com/content/www/us/en/ark/products/122939/intel-nuc-kit-nuc7i5bnhx1-with-intel-opt...

If the overheating problem remains after that, then to replace the unit will be the next thing to do. In order to do that, you can either, get in contact directly with the place of purchase and check directly with them about their warranty options or get in contact directly with your local Intel® support department so they can further assist you with the warranty process, making reference to this thread:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Albert R.

Intel Customer Support Technician