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RList
Beginner
476 Views

Help with possible Power Supply fault

I have a NUC Hades Canyon NUC8i7HVK which was working fine for 5 weeks. It suddenly ran very slow so I rebooted windows. Problem was Windows never returned and I was left with the blue push button LED and the right had green LED of the three lit. I contacted support after following the suggested fault finding procedure which included re-flashing the BIOS etc. I was instructed to return the bare unit for check and replacement minus any memory, drives etc I had fitted. Also not to return the power supply. The replacement unit arrived today and has exactly the same fault, 2 LED's lit and wont boot up. Could this be a power supply fault. It's the only thing I couldn't check as I don't have a suitable replacement. Is PSU failure a known common fault with these symptoms.

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4 Replies
LeonWaksman
Super User
72 Views

Also it can be problem with the SSD or SODIMM or WINDOWS installation since there all are from the first unit also?

Leon

RList
Beginner
72 Views

I tried both SODIMM's independently and removed the SSD's. So I would have at least expected something on screen such as BIOS screen etc. There is another power supply on it's way so if not that I will be stumped.

LeonWaksman
Super User
72 Views

Please inform us, how your NUC works with the replacement Power Supply.

 

Leon

 

RList
Beginner
72 Views

Thank's Leon. As I mention in this thread https://forums.intel.com/s/question/0D70P000006Hkq6/monitor-problem-with-nuc8i7hvk

The power supply was not at fault and the problem seems centred around the monitor I am using.

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