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GNik0
Novice
3,821 Views

Hi. I tried to update the thunderbolt software and failed. I did the mistake to totally remove the previous version I had and now I can't have any of the old or new versions

I tried to remove also some registry keys but always the installation is rolling back and get the error "..setup ended prematurely".Any ideas/help why that happens?Thank you.

0 Kudos
19 Replies
AlHill
Super User
2,578 Views

Why did you mess with the registry?

 

Rollback to a restore point before you did any of this.

 

Doc

 

GNik0
Novice
2,578 Views

Ooops, I don't use restore points. I messed with registry after I tried many times to do the update and failed,maybe there is a conflict or something

AlHill
Super User
2,578 Views

Restore points are cheap protection and would really be useful now, eh?

 

I am always amazed at those who jump into the registry and create problems like this.

 

Sorry, I cannot help you. For the future, turn on restore points.

 

Doc

 

GNik0
Novice
2,578 Views

The log file after the failure says:

**** Warning: Publisher {8c2ec332-c0e1-4a25-b152-8e869fc649d7} is installed on

the system. Only new values would be added. If you want to update previous 

settings, uninstall the manifest first.

GNik0
Novice
2,578 Views

Yes might be useful now...😓

I had the issue before touching registry

LeonWaksman
Super User
2,578 Views

Hi @GNik0​ 

Please check in the Device Manager is you see some Base Device with an exclamation mark. If yes, please run the Thunderbolt Driver installer (setup.msi) and choose to uninstall the Thunderbolt Driver. Then ten run again to reinstall the Thunderbolt driver. Next, run the Firmware Update tool.

 

 

Leon

 

GNik0
Novice
2,578 Views

Hi Leon.Thank you for the good idea, yes, i can see my device as system base device(!) if i have my hardware connected.

My problem is that when I try to run setup.msi it provides only one choice -> install. It seems it recognizes that my driver is not installed.

From device manager i tried also to uninstall device or update driver,nothing changed.

Thanks again

LeonWaksman
Super User
2,578 Views

O.K. In this case, install the Thunderbolt Driver ( I don't know what is your NUC model, there fore I can't give you a link to driver) and after after driver installation, run the Thunderbolt Firmware Update tool.

 

Leon

 Edit: Disregard my post if by saying "Thunderbolt Software" you meant Thunderbolt Driver

GNik0
Novice
2,578 Views

No I meant, the Intel Thunderbolt Controller software.

I had windows 10 for almost 1 year and never had issues. Recently I tried to update the thunderbolt software and always is rolling the installation back

"rolling back action..." and then says setup ended prematurely and that my system is not modified...

So, the same happens if i try to install it now.

It's terrible I can't explain why,but i suspect some residues conflicts with old-new versions and/or old-new dependencies.

LeonWaksman
Super User
2,578 Views

Still I don't know what is your NUC model? Any way, please ensure that you have the Chipset Driver and Management Engine Drive installed and updated.

In case that you suspect that you suspect that your Windows is in some way broken, you can very easy fix this by an in place upgrade. During this upgrade your current Windows installation is saved in directory Windows.old for 30 days and new Windows is installed leaving you option to restore the old Windows (from Windows Advanced Menu). The new Windows is installed, leaving all you program and data in place.

 

 

You will have your Windows upgraded to ver. 1809. This is also the best method to repair Windows without need to reinstalling your programs.

 

Leon

 

 

 

Deepak_1117
Beginner
1,229 Views

After installation of Intel Management Engine Driver problem has been solved 

n_scott_pearson
Super User Retired Employee
2,578 Views

Leon - he's referring to the TBT3 device firmware, I think.

LeonWaksman
Super User
2,578 Views

It is not clear for me what @GNik0​ is referring. I'll clarify this again. In order to update Thunderbolt 3 Controller Firmware, first you need install Thunderbolt Bus Driver. For example if you have NUC8i7HVK, first you should download and install this driver: https://downloadcenter.intel.com/download/27719/Thunderbolt-Bus-Driver-for-Windows-10-64-bit-for-Int.... You need to download driver suitable for your NUC.

Only then you can update Thunderbolt 3 Controller Firmware using update tool (this is an example for NUC8i7HVK): https://downloadcenter.intel.com/download/28525/Thunderbolt-3-Controller-Firmware-Update-Tool-for-In...

 

Leon

 

GNik0
Novice
2,578 Views

Thanks yes, the TB bus driver installs the TB software controller. This installation caused me the trouble.

The upgrade idea sounds good and i will try it later because i don't want to risk it right now since sometimes early upgrades on windows cause other issues..

I will gv feedback once i try it

LeonWaksman
Super User
2,578 Views

@GNik0​ 

This is not an early upgrade. Version 1809 is the last Windows version but already is not widely used. If your NUC is not updated yet to version 1809, you should better update it.

 

Leon

 

GNik0
Novice
2,578 Views

Oh yes,I am currently on 1803, and usually i delay Windows version updates on purpose. I will do some research before..

Thank you all appreciated

GNik0
Novice
2,578 Views

I got upgrade 1809 successfully (that is the upgrade that had many issues in the past) and the driver is so stubborn 😓

still rolling back..I tried many different ways; also from the device manager to update online,and also to locate the files,nothing works..getting fatal errors etc.

also I noticed an error code 1603 i dunno if that says anything.

 

A new strange thing is that while I was in device manager looking at the properties of the system base device(!) the device manager window

sometimes was auto-refreshing and the system base device was disappearing and for some seconds could see Thunderbolt device under the system devices tab...

after a while window refresh again and the system base device(!) was appearing again!😮

 

LeonWaksman
Super User
2,578 Views

  1. I assume that your hardware is connected to the Thunderbolt port while you are trying to install this driver? Try to install this driver while nothing is connected to the Thunderbolt connector.
  2. Please confirm that Thunderbolt Controller in bios is enabled.
  3. What is your NUC model and which driver are you installing?

 

Leon

 

GNik0
Novice
2,578 Views

SOLVED. I tried everything but nothing worked and then I step back that you said about chipset and management engine drivers.

Although I have these drivers installed, I run again a repairing for Management Engine Drive after which the latest version of Thunderbolt software could be installed!

Thank you Leon😆

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