Intel® NUCs
Support for Intel® NUC products
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
11981 Discussions

High Definition Audio Device not plugged in

eman27
Beginner
280 Views
Good day guys,
Anyone experience this thing. I want to use my Bose TV speaker as desktop speaker.
My connection are:
from NUC8 via HDMI to Samsung Monitor (detected)
from NUC8 via HDMI to Bose speaker with HDMI ARC (undetected)
The sound will always come from the monitor. I tried the NUC8 using Analog to Bose speaker is working fine. Both HDMI not defective. I updated all my drivers, reinstall also, all the tricks but still I cant use my bose speaker using the HDMI directly connected from NUC8. Anyone can help. Thanks guys!
0 Kudos
3 Replies
David_G_Intel
Moderator
241 Views

Hello eman27


Thank you for posting on the Intel️® communities. Please share more information with us to continue:

  • Intel® System Support Utility (Intel® SSU) results 
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  
  • Do you get the same problem without the ARC configuration?
  • Which drivers did you try?
  • What is the model of the Bose TV?
  • Did this configuration work before?


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
220 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
199 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G. 

Intel Customer Support Technician  


Reply