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How do I reinstall my 3.0 USB drivers? I keep getting error 31

BHend11
Beginner
628 Views
 
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9 Replies
LeonWaksman
Super User
588 Views

One thread is enough for one question. See my answer. If you are running Windows 10, the USB 3.0 drivers are included.

 

Leon

 

Quadzilla40
Beginner
518 Views

Hi Leon, I'm experiencing the same issue as BHend11.  Error 31 on USB-IF xHCI USB Host Controller.  Your hyperlink "See my answer" takes me to the general community, but not to the post containing your answer.   Could your provide me either with the link to your solution?  Or the date it was posted, so I can search for it?  Thank You.

LeonWaksman
Super User
478 Views

Hi @Quadzilla40 

Sorry, I can't remember what was my answer to the old thread. The normal procedure is to open a thread of your giving details of your problem with attached SSU report as @AlHill suggested. The first thing (as @n_scott_pearson  suggested) is to install the Chipset Device Software (downloaded from the OEM site). After rebooting your system, check if this error still exists and check if there are some Microsoft updates waiting.

If the above will still not help, you may try to download, install and run the Intel Driver & Support Utility. But all this should be done after installing the Chipset Device Software.

Leon

 

AlHill
Super User
517 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
504 Views

While I will wait on the system report for more information on what's going on, I will mention that the Microsoft drivers are optimally configured by the Intel Chipset Device Software package. When I see folks having errors like this, I usually recommend that they do the following:

  1. Download the Chipset Device Software package for your motherboard from your vendor's site or the Intel Download Center.
  2. Extract the ZIP file to a temporary folder.
  3. Open a Command Prompt or PowerShell window.
  4. Make the temporary folder your current folder.
  5. Execute command ".\SetupChipset.exe /overall".
  6. Reboot.
  7. Check if the problem has been fixed.

Hope this helps,

...S

Quadzilla40
Beginner
466 Views

Thanks everyone for the quick responses!  Attached the diagnostic text file.  I uninstalled the USB-IF xHCI USB Host Controller, which hopefully doesn't mess things up.  The laptop is an ASUS Q500A.  Can you provide direction on which package Chipset Device Software Package I should select?

https://www.intel.com/content/www/us/en/search.html?ws=text#q=Chipset%20Device%20Software&t=Download...

Your assistance is greatly appreciated.

LeonWaksman
Super User
459 Views

I can't find support for Windows 10 on your laptop in the OEM site. This is a page of Microsoft Catalog, where you can download drivers for your Chipset: Intel(R) 7 Series/C216. I suggest that download and try to install INTEL driver update for Intel(R) 7 Series/C216 Chipset Family USB 3.0 eXtensible Host Controller Installation Disk. This may solve the USB 3.0 error. Otherwise you should ask in Asus support. 

 

Leon

 

Quadzilla40
Beginner
449 Views

When I click the download link on the Microsoft site, this box opens, but not sure what needs to be done.  Please see attached screenshot.  Am I supposed to save the link on my desktop in order to launch it?  

LeonWaksman
Super User
416 Views

In the beginning I want to emphasize that following my instructions, you are doing this on your own risk. I suggest that you prepare full drive backup and/or Restore Point before starting this update. This will enable you to go back to your current state.

Usual way to update driver from Microsoft Catalog is to do this from Device  Manager. In the DM you should right click on the device you want update (in your case the Intel USB 3.0 eXtensible Host Controller and then click on Update Driver and then clicking on "Search Automatically..." If the automatic update fails, you still may try manual update.

1. In the Microsoft Site click on Download.

2. Right click on 200012371_95a1cb92b3afb968068625142be186eee26bad97.cab and then click on Save link as... to download the .cab file to your computer. You may be requested by browser to confirm this download. To confirm click on arrow and then on Keep.

3. Extract the .cab file to the folder in your computer.

4. In the Device Manager, right click on the Intel USB 3.0 eXtensible Host Controller and then click on Update Driver and then click on Browse my computer for drivers and browse to the folder where you extracted the driver. Follow the instructions.

Leon

 

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