My hardware SWR problem has been resolved, but my complaint about the process has been buried by the Technical Service Representative that I want to complain about. I opened a separate ticket to complain but after some back and forth, but no satisfactory resolution, that appears to have been closed by the same TSR without my consent or notification.
I cannot find any way to contact a higher level of management who can investigate the poor service from the TSR and the crazy domestic shipping policies that Intel uses in Malaysia.
I actually wrote a physical letter to Mr Robin Martin, managing Director of Intel Malaysia, weeks ago, but have received no reply. It seems Intel doesn't give a **bleep** about ordinary customers who could give valuable feedback about operational inefficiencies.
