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Zumtot
Beginner
194 Views

How to complain about poor customer service?

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My hardware SWR problem has been resolved, but my complaint about the process has been buried by the Technical Service Representative that I want to complain about. I opened a separate ticket to complain but after some back and forth, but no satisfactory resolution, that appears to have been closed by the same TSR without my consent or notification.

I cannot find any way to contact a higher level of management who can investigate the poor service from the TSR and the crazy domestic shipping policies that Intel uses in Malaysia.

I actually wrote a physical letter to Mr Robin Martin, managing Director of Intel Malaysia, weeks ago, but have received no reply. It seems Intel doesn't give a **bleep** about ordinary customers who could give valuable feedback about operational inefficiencies.

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1 Solution
MaryT_Intel
Community Manager
177 Views

Hi there,

I'm sorry to hear you didn't have a good experience and I'd like to hear more. I manage the Support Communities but let me see what I can do. Please email me the details at intel.community@intel.com and I'll look into it for you.

kind regards,

Mary T.

Support Community Manager

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2 Replies
MaryT_Intel
Community Manager
178 Views

Hi there,

I'm sorry to hear you didn't have a good experience and I'd like to hear more. I manage the Support Communities but let me see what I can do. Please email me the details at intel.community@intel.com and I'll look into it for you.

kind regards,

Mary T.

Support Community Manager

View solution in original post

Zumtot
Beginner
162 Views

Thanks, Mary, email sent.

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