How to configure manually the RAM settings in a NUC8i7BEH?

RErre · ‎07-16-2019

I own a NUC8i7BEH and recently replaced its memory to a couple of Hyperx HX424S14IBK2 SODIMMs, which are suposed to be CL14, but the BIOS sets them to CL17 and I'm not able to change this setting (neither the rest of settings regarding with RAM). I tried by entering into configuration mode by removing the yellow jumper on the motherboard, but the memory setting are locked and can't be changed.

I ran some tests and all of them read CL17, as it's fixed into the BIOS.

Leonardo_C_Intel · ‎07-16-2019

Hello RErre

Thank you for posting in the Intel Community.

Can you access the BIOS (F2 during post) go to advance> performance> memory> general settings and on this tab change the memory profile to manual- User-defined and the option for memory multiplayer select the CL to one the available options.

Hope this help.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

RErre · ‎07-17-2019

Hi Leonardo:

Thank you very much for your help.

I reached to the point where I have to change my profile to manual, but I can't see how to do it.

Bellow the General Settings tab there is no Profile drop-down list, and I can't change any of the values in this section (from Memory Multiplier to Round Trip Optimization)
On the top right side of my Visual BIOS screen, there are 4 buttons (Screenshot, Favourites, Profiles and another I can't remember right now), but this buttons seem to be global for all the sections in the BIOS, not specific for Memory Settings.
By the way, my Visual BIOS version is 2.2.23
and the BIOS version is BECFL357.86A.0073.2019.0618.1409

Regards

Leonardo_C_Intel · ‎07-17-2019

Hello RErre

Thank you for the details, let me investigate this on my end, I will be posting back as soon as possible.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel · ‎07-18-2019

Hello RErre

Thank you for waiting.

The reason why the memory multiplier si gray out is because the Intel® Bean Canyon doesn't support Intel XMP, to be able to configure the memory settings as you are looking for, your system has to support Intel XMP and the Memory has to be XMP as well. For this case only the memory is XMP and Intel® Bean Canyon is not.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

RErre · ‎07-19-2019

Thank you Leo. I see what's the point.

It's also thoroughly explained here: https://www.reddit.com/r/intelnuc/comments/bemu0o/samsung_64_gib_ddr4_2666mhz_kit_installed_to_bean/... where they compare the Hades Canyon's and the Bean Canyon's BIOS' capabilities regarding to XMP.

I wish Bean Canyon's BIOS was so configurable as Hades Canyon's, but I know they're in a different class.

Regards