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11305 Discussions

How to solve the green grid lines issue in playback in premiere pro and after effects ??

RDuha2
Beginner
377 Views

When I was using the older version of graphics driver I had no issue. But when I updated to the latest version ( 27.20.100.8280 ) the problem started. How do I fix it?

0 Kudos
4 Replies
Maria_R_Intel
Moderator
351 Views

Hello RDuha2,

 

Thank you for posting on the Intel* Community Forums.

 

  • Can you please confirm the Intel* Product that you are using?
  • If possible attach a picture or video of the issue.

 

Run the following tool and attach the report generated:

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Best regards,

Maria R.

Intel Customer Support Technician

Angelica
Beginner
333 Views

Hello I'm having the same problem since I updated to the latest version.

 
 

I'll atach the report and a picture of how it looks

 

Sebastian_M_Intel
Moderator
351 Views

Hello RDuha2,  

 

Were you able to check the previous post and get the information requested? Please let us know if you need more assistance.   

 

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

Maria_R_Intel
Moderator
347 Views

Hello RDuha2, 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Best regards, 
Maria R.  
Intel Customer Support Technician 

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