Intel® NUCs
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I am not keeping my drivers up to date in Intel Driver & Support Assistant.

Bentovysk
Beginner
201 Views

I always get the message "Oops! Something went wrong during the scan."

 

Below is the computer information. 

Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz

Windows 10 pro, 22H2, 64bits

Windows Feature Experience Pack 120.2212.4190.0

IdentifyingNumber = 08189QAK301376 

Name = 300E5M/300E5L 

UUID = 5AB1D72A-91DB-11E2-BF59-4786020C1C00

------------------------------------------------------------------------------------------------

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"01/10/2023"
Time:"00:00:51.2916855"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends Inc. P08RED.021.181123.ZW , 11/23/2018"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.0"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Áudio Intel(R) para telas"
System Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."
System Model:"300E5M/300E5L"
System SKU:"SCAI-A5A5-A5A5-A5A5-PRED"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"27.20.100.7987"
- "Intel(R) HD Graphics 620"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 620"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"
CoInstallers:"oem12.inf,iKBLD_w10_DS,Internal,Intel(R) HD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"03/10/2020 09:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\igdlh64.inf_amd64_cc2f3842df008f96\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"27.20.100.7987"
INF:"oem12.inf"
INF Section:"iKBLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cc2f3842df008f96\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cc2f3842df008f96\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cc2f3842df008f96\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cc2f3842df008f96\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_C784144D&REV_02\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1366 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "NVIDIA GeForce 920MX"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"2,00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"NVIDIA GeForce 920MX"
CoInstallers:"oem97.inf,Section001,Integrated RAMDAC,NVIDIA GeForce 920MX"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"07/20/2022 09:00"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\nvsmig.inf_amd64_adf7dde27b4b83ad\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"31.0.15.1694"
INF:"oem97.inf"
INF Section:"Section001"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\nvsmig.inf_amd64_adf7dde27b4b83ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvsmig.inf_amd64_adf7dde27b4b83ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvsmig.inf_amd64_adf7dde27b4b83ad\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvsmig.inf_amd64_adf7dde27b4b83ad\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_134F&SUBSYS_C784144D&REV_A2\4&2AD89C32&0&00E0"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"NVIDIA GeForce 920MX"
- "Memory"
Physical Memory (Available):"17,67 GB"
Physical Memory (Installed):"24 GB"
Physical Memory (Total):"23,92 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"ChannelA-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"0000"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"MVD416384MSD-24LV"
Serial Number:"CC070436"
Status:"Not Available"
Type:"Synchronous"
- "BANK 2"
Capacity:"8 GB"
Channel:"ChannelB-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Second position"
Manufacturer:"0000"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"Not Available"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"P08RED.021.181123.ZW, SECCSD - 1072009"
Caption:"Placa-mãe"
Chipset:"Not Available"
Date:"11/22/2018 09:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"NP300E5M-XD1BR"
Serial Number:"123490EN400015"
Status:"OK"
Version:"SGL9046A07-C01-G001-S0001+10.0.15063"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Famatech RadminVPN Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"Famatech RadminVPN Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"26.0.0.1"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"RvNetMP60.sys"
Driver Date:"01/17/2018 12:00"
Driver Path:"C:\Windows\system32\drivers\RvNetMP60.sys"
Driver Provider:"Famatech"
Driver Version:"19.16.6.670"
Index:"0015"
INF:"oem64.inf"
INF Section:"RVpnNetMP.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"26.52.49.20;fe80::a52f:8c4f:984d:58a3;fdfd::1a34:3114"
IP Subnet:"255.0.0.0;64;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/10/2023 02:19"
Location:"Not Available"
MAC Address:"02:50:31:B2:9A:D3"
Manufacturer:"Famatech"
Media Type:
Net Connection ID:"Radmin VPN"
NetCfgInstanceId:"{F6CA033D-04B3-49A0-BE3E-2AB01B56B15D}"
Number of VLANs:"0"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Famatech RadminVPN Ethernet Adapter"
Service Name:"RvNetMP60"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Qualcomm Atheros QCA9377 Wireless Network Adapter"
Access Point:"c8:52:61:f7:7c:db"
Authentication:
Availability:"Running or Full Power"
Caption:"Qualcomm Atheros QCA9377 Wireless Network Adapter"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"192.168.0.1;fe80::ca52:61ff:fef7:7cdc"
DHCP Enabled:"Yes"
DHCP Lease Expires:"01/10/2023 03:23"
DHCP Lease Obtained:"01/10/2023 02:23"
DHCP Server:"192.168.0.1"
Driver:"Qcamain10x64.sys"
Driver Date:"12/07/2021 12:00"
Driver Path:"C:\Windows\system32\drivers\Qcamain10x64.sys"
Driver Provider:"Qualcomm Atheros Communications Inc."
Driver Version:"12.0.0.1159"
Index:"0001"
INF:"oem89.inf"
INF Section:"ATHR_DEV_OS63_988x_SS_NFA425_TF11.ndi.NTamd64"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.22;fe80::9d02:a8fa:279e:a848;2804:14c:87c5:d408::1422"
IP Subnet:"255.255.255.0;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/10/2023 02:19"
Location:"PCI bus 3, device 0, function 0"
MAC Address:"98:83:89:94:21:A3"
Manufacturer:"Qualcomm Atheros Communications Inc."
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{49945FB3-AA8D-4F3F-8B0C-114E03C59FA6}"
Network Name:"CLARO_5G7A35D6"
Network Type:
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_168C&DEV_0042&SUBSYS_4133144D&REV_31\4&45A3D65&0&00E5"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Qualcomm Atheros QCA9377 Wireless Network Adapter"
Profile:
Radio Type:
Receive Rate:
Service Name:"Qcamain10x64"
Signal Strength:
State:
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
D0PCEnable:D0 PacketCoalescing:"Disable (0)"
roamPolicy:Roaming aggressiveness:"3.Medium (3)"
StaPreferredBand:Preferred Band:"1 - No Preference (1)"
StaWirelessMode:Wireless Mode:"12 - 11 a/b/g/n/ac (12)"
- "Realtek PCIe FE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe FE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"06/16/2022 12:00"
Driver Path:"C:\Windows\system32\drivers\rt640x64.sys"
Driver Provider:"Realtek"
Driver Version:"10.60.615.2022"
Index:"0019"
INF:"oem95.inf"
INF Section:"RTL8105DisIntModer100M.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01/10/2023 02:19"
Location:"PCI bus 2, device 0, function 0"
MAC Address:"98:83:89:76:B7:06"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{338D605A-D36C-4D06-A72E-67DF69E1D592}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_8136&SUBSYS_C784144D&REV_07\4&33661C13&0&00E4"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe FE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Agendador de pacotes de serviço:
Cliente para Redes Microsoft:
Compartilhamento Arquivos e Impressoras para Redes Microsoft:
Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:
Driver de Protocolo LLDP da Microsoft:
Protocolo IP Versão 4 (TCP/IPv4):
Protocolo IP Versão 6 (TCP/IPv6):
Respondente de Descoberta de Topologia de Camada de Link:
- "Settings"
*EEE:Energia Eficiente Ethernet:"Activado (1)"
*FlowControl:Controlo de Fluxo:"Rx & Tx Activados (3)"
*InterruptModeration:Moderação de Interrupção:"Activado (1)"
*IPChecksumOffloadIPv4:IPv4 Descarga de Checksum:"Rx & Tx Activados (3)"
*LsoV2IPv4:Descarga Large Send v2 (IPv4):"Activado (1)"
*LsoV2IPv6:Descarga Large Send v2 (IPv6):"Activado (1)"
*ModernStandbyWoLMagicPacket:Wake on magic packet when system is in the S0ix power state:"Desactivado (0)"
*NumRssQueues:Número Máximo de Filas RSS:"4 Filas (4)"
*PMARPOffload:Transferência ARP:"Activado (1)"
*PMNSOffload:Transferência NS:"Activado (1)"
*PriorityVLANTag:Prioridade & VLAN:"Prioridade & VLAN Activados (3)"
*ReceiveBuffers:Receber Memórias Intermédias:"512 (512)"
*RSS:Receber Side Scaling:"Activado (1)"
*SpeedDuplex:Velocidade & Duplex:"Auto Negociação (0)"
*TCPChecksumOffloadIPv4:TCP Descarga de Checksum (IPv4):"Rx & Tx Activados (3)"
*TCPChecksumOffloadIPv6:TCP Descarga de Checksum (IPv6):"Rx & Tx Activados (3)"
*TransmitBuffers:Transmitir Memórias Intermédias:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Descarga de Checksum (IPv4):"Rx & Tx Activados (3)"
*UDPChecksumOffloadIPv6:UDP Descarga de Checksum (IPv6):"Rx & Tx Activados (3)"
*WakeOnMagicPacket:Pacote Wake on Magic:"Activado (1)"
*WakeOnPattern:Combinação do padrão Wake on:"Activado (1)"
PowerSavingMode:Power Saving Mode:"Activado (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Desligar Despertar Aquando de Lan:"Activado (1)"
WolShutdownLinkSpeed:WOL & Desligar Velocidade Ligação:"10 Mbps Primeiro (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"Brasil"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"3,50 GB"
Physical Memory (Available):"17,67 GB"
Physical Memory (Installed):"24 GB"
Physical Memory (Total):"23,92 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.19045 Build 19045"
Virtual Memory (Available):"20,70 GB"
Virtual Memory (Total):"27,42 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [02/11/2020]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [02/11/2020]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [02/11/2020]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [02/11/2020]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB4562830:"Update [12/25/2020]"
KB4570334:"Security Update [9/27/2020]"
KB4577266:"Security Update [10/9/2020]"
KB4577586:"Update [3/23/2021]"
KB4580325:"Security Update [10/9/2020]"
KB4586864:"Security Update [11/13/2020]"
KB4589212:"Update [3/27/2021]"
KB4593175:"Security Update [12/10/2020]"
KB4598481:"Security Update [1/15/2021]"
KB5003242:"Security Update [5/12/2021]"
KB5007273:"Update [2/3/2022]"
KB5013624:"Update [7/1/2022]"
KB5014035:"Update [6/28/2022]"
KB5015684:"Update [1/10/2023]"
KB5020372:"Update [1/8/2023]"
KB5021233:"Security Update [1/10/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [02/11/2020]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [02/11/2020]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 142 Stepping 9"
- "Chipset Name":"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+7200U+CPU+"
CPU Speed:"2,511 GHz"
Current Voltage:"7. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.2251"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"2 x 128 KB"
Level 2 Cache:"2 x 512 KB"
Level 3 Cache:"3 MB"
Load:"18%"
Manufacturer:"GenuineIntel"
Model:"142"
Name:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"
Number of Cores:"2"
Number of Cores Enabled:"2"
Number of Logical Processors:"4"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806E9"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"9"
Version:"Not Available"
- "Storage"
- "WDC WD10SPZX-21Z10T0"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"WDC WD10SPZX-21Z10T0"
Cylinder - Total:"121601"
Description:"Unidade de disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.19041.1865"
Error Code:"Device is working properly"
Firmware Revision:"02.01A02"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Unidades de disco padrão)"
Model:"WDC WD10SPZX-21Z10T0"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"4"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD10SPZX-21Z10T0\4&599985D&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"WD-WX31A48CKZ0E"
Size:"931,51 GB"
Size – Available:"282,65 GB"
SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disco Fixo Local"
File System:"NTFS"
Name:"WINDOWS X"
Serial Number:"6AA669EB"
Size:"240,8869972229 GB"
Size – Available:"21,4364585876465 GB"
Status:"Not Available"
Volume Dirty:"No"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Disco Fixo Local"
File System:"NTFS"
Name:"BENTO"
Serial Number:"A6A971C7"
Size:"689,012691497803 GB"
Size – Available:"261,219924926758 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"2"
0x03 Spin Up Time:1308:"21"
0x04 Start/Stop Count:49307:"0"
0x05 Reallocated Sector Count:0:"140"
0x07 Seek Error Rate:0:"0"
0x09 Power-On Hours:12206:"0"
0x0A Spin Retry Count:0:"0"
0x0B Calibration Retry Count:0:"0"
0x0C Power Cycle Count:3161:"0"
0xBF G-sense Rate/Servo Tracking:28265:"0"
0xC0 Unsafe Shutdown Count:128:"0"
0xC1 Load/Unload Cycle Count:74529:"0"
0xC2 Internal Device Temperature:39° C:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:1:"0"
0xC8 Write Error Rate:0:"0"
...#SSU#...

0 Kudos
2 Replies
Jocelyn_Intel
Moderator
173 Views

Hello, @Bentovysk

 

Thank you for posting on the Intel® communities.  

 

I will gladly assist you here. 

 

Please, try the following steps: 

 

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show status of Running. 
    1. In Windows* Search, type Services and scroll to find Intel® Driver & Support Assistant. 
    2. Confirm the Status shows Running; if it isn't Running, then start the service if necessary by right-clicking and choosing Start. 
  2. Check to see if any Windows* updates are pending. If yes, restart the system after the updates are installed. 
  3. Clear the browser cache and close the browser. 
  4. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge Legacy, these are the only web browsers supported for this tool. 
  5. Try disabling your Ad Blocking extensions and privacy-related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage. 
  6. If the previous step didn't work, uninstall the Intel® DSA using the IDSA Uninstaller, and Download and install the latest Intel® DSA version. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


Jocelyn_Intel
Moderator
129 Views

Hello, @Bentovysk

 

I noticed that you are being assisted by @Hugo_Intel in this thread, so we will proceed to close this thread now, to avoid confusion and keep order in our records. Please continue with the assistance in the thread, as this current thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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