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bdown1
Novice
1,417 Views

I am told that the "Intel Driver & Support Assistant" window says 1 software update is available, but the Express BIOS update doesn't work when I use it. What's wrong with the intel express bios update?

I click on the update available - Then it says install now - I do this-The Intel express BIOS update screen shows Welcome & Next to update version 0062 to 0071 - but when I click on Next, all it does is restart my NUC7i5BNH unit & goes to the login screen & no express BIO update has been executed - Why?

Bill, I await your reply...😍

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16 Replies
Wanner_G_Intel
Moderator
251 Views

Hello bdown1, Thank you for joining this Intel Community. To address this issue, try performing these steps: A. Load the BIOS default values first. 1. Press F2 during boot to enter BIOS Setup. 2. Press F9 to set defaults. 3. Press F10 to save and exit BIOS. B. Then, run the tool. If you receive an error message, please attach a screenshot of it. Also, please run the Intel® System Support Utility and attach the report to this thread to take a look at your system configuration. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. **Note: We would like to know if the issue is with the unit, BIOS or the tool. If possible, try updating the BIOS directly from the Download Center. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
251 Views

Hello bdown1, Were you able to perform the steps provided on this thread? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
bdown1
Novice
251 Views

Hi, Wanner.Intel – Sorry, but I was going broke this past weekend Xmas shopping with the wife (no kids – Smile), but I will be testing the procedure you emailed to me shortly to see the end results & get back to you.. Anyway, happy holidays to you and yours. Thanks Bill Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
Wanner_G_Intel
Moderator
251 Views

Hello bdown1, Thank you for your response. Hopefully, the Intel® DSA problems reported will be fixed. Our warmest wishes for a happy holiday season. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
251 Views

Hello bdown1, Were you able to follow the steps recommended? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
251 Views

Hello bdown1 If you still need any assistance, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
bdown1
Novice
251 Views

Sorry for the late response getting back to you. I had some serious medical issues, but I am back . I ran the steps A and B (the tool) you suggested below and received no errors/messages. The system just rebooted as normal. I then ran the Intel® System Support to get the Detailed view of my system (see attachment). As you can see the BIOS still has not been updated. Oh yes, I tried to update the BIOS directly from the download center and no go also – the system just reboots to the splash screen. What next – and what is going on? I still think that something is wrong with the Express BIOS update program or BIOS 007X update - Just thinking! HELP. Does your group have the capabilities to do remote log-in to a customer’s PC to diagnose/troubleshoot? Thanks Bill I await your reply Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
Wanner_G_Intel
Moderator
251 Views

Hello Hello bdown1, This issue can be caused by the unit, BIOS, or the tool. We recommend following these steps: 1. Use the .bio file. Instructions https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html .bio file https://downloadcenter.intel.com/downloads/eula/28475/BIOS-Update-BNKBL357-86A-?httpDown=https%3A%2F... 2. I sent you a private message to request personal information in case a remote session is needed. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
251 Views

Hello bdown1, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
bdown1
Novice
251 Views

Give my complete thanks to you Wanner.Intel for staying with the/my BIOS problem until it was resolved on my PC NUC7i5BNH.. System is now working A-Okay. Go NUC! Again, Thanks WannerG. Be Blessed. Bill. Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
BLats
Beginner
251 Views

So what was the solution to resolve this problem? My NUC7i7BNH has had the same issue since I have owned it. I have updated the BIOS a couple of times via the F7 method because Express BIOS has never worked. I really would like to be able to update with Express BIOS because of the convenience. @WannerG_Intel​  - any help here?

 

Thanks.

Wanner_G_Intel
Moderator
251 Views

Hello BLats, Intel® Driver & Support Assistant (Intel® DSA) uses the *.msi file to update BIOS. The recommended steps are the following: A. Load BIOS default values first. 1. Press F2 during boot to enter BIOS Setup. 2. Press F9 to set defaults. 3. Press F10 to save and exit BIOS. B. Then, run the tool. We recommend using the latest Intel® DSA version 19.3.12.3 https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824 Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
BLats
Beginner
251 Views

I am sorry to report that did not solve the problem. I reset the defaults and saved the settings. I can tell that the defaults are restored because the blue ring light around the face of my NUC is constantly lit, whereas I previously had it set to flash per HDD activity.

 

So after resetting defaults, I exited the BIOS, allowed the NUC to boot up, and then ran the freshly updated DSA. I then clicked the "install now" link to run the Express BIOS update. As before, it looks like it is setting up the upgrade and when I click the button to restart and upgrade BIOS, the NUC just does a standard reboot. There is never any update to the BIOS.

 

Very frustrating.

LeonWaksman
Super User
251 Views

Hello @BLats​ 

There are instances that updating bios using DSA doesn't works. In this case you should update bios using bios recovery method. The easiest way to do this is recovery from Power Button Menu. Please follow the next paragraphs:

  1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file BN0076.bio (https://downloadcenter.intel.com/download/28640/BIOS-Update-BNKBL357-86A-?product=95067) on this stick and insert it into front USB slot with amber color (NUC shall be OFF).
  2. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override.
  3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  4. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  5. Replace the power cord and press Power Button to switch the computer to ON.
  6. Enter Bios setting by pressing F2 during boot process.
  7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  8. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings. 

 

Leon

Wanner_G_Intel
Moderator
251 Views

Hello BLats, Were you able to follow the recommendations provided by LWAKSMAN to see if this is an Intel® NUC, BIOS or tool issue? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
BLats
Beginner
251 Views

Thanks for checking back. No, I did not try this. The problem is not that I can't update my BIOS - I have done so most recently using a thumb drive - but rather the fact that the easy, no-fuss "Express BIOS" approach does not work.

 

If I have to jump through 13 hoops, I will just wait until there is a pressing enough reason to do the update. Right now I have no issues with my hardware or any drivers, so it's not worth the trouble. It just strikes me as odd that a PC completely engineered and produced by Intel would have issues updating through Intel's own platform and tools. This should be a painless process by now. Express BIOS has never worked for my NUC. Surely Intel can do better.

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