I can't install Intel DSA

[AlHill]

What is the model number of your NUC?

Have you blocked any ports on your firewall? Are you using the windows firewall?

What anti-virus are you using?

Doc

[GBlij]

It's not a real huc but a Laptop HP elitebook folio 9470m . I have nothing blocked on the firewall. I use Windows firewall and Windows defender

Gé

[AlHill]

IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).

What version of Windows 10? 1903? 1909?

WHat is your processor model numbrer?

Doc

[GBlij]

My Windows version 1909 Processor Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz

Gé

[AlHill]

Download, run, and attach (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then, an Intel support engineer can assist you.

Doc

[GBlij]

This is the report

[AdrianM_Intel]

Hello GBlij,

Thank you for posting on the Intel® communities. 

• Can you please let us know what is the installation error you get? (you can attach a screenshot to the thread).
• Which browser did you use to download the Intel® Driver & Support Assistant? (Intel® DSA) (Google Chrome, Mozilla, Edge, Internet Explorer)

You can try the following:

• Uninstall the tool by using Intel® Driver & Support Assistant Uninstaller.
• Delete all the log files from the computer.
• Make sure all files related to the Intel® Driver & Support Assistant were deleted and you don't see the app in apps and features on Windows.
• Install Intel® Driver & Support Assistant.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello GBlij,

Were you able to check the previous post? 

Let me know if you need more assistance. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[AdrianM_Intel]

Hello GBlij,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[GBlij]

Hello, I still cannot install DSA Beantwoord / doorgestuurd door: G.K. Blijleven.

[AdrianM_Intel]

Hello GBlij,

Thank you for the update.

The Intel® Driver & Support Assistant (Intel® DSA) works fine on Intel products, I can see you have an HP EliteBook Folio 9470m in this case we recommend you to use the scanning tools provided by the system manufacturer because it will use the customized drivers for your computer if an update is needed.

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[GBlij]

Hello, Thanks fort he answer. Beantwoord / doorgestuurd door: G.K. Blijleven.