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RPioli
Beginner
255 Views

I cannot get microphone and speakers to work at the same time. See details below

I have a NUC8I5BEH3 running Windows 10 (home).

The system has onboard microphones and external speakers that are powered from the electrical main.

Using the latest version of the the Realtek drivers (R2.8.2) the following happens:

  1. Without the speakers plugged into the jack socket, the microphones work as expected.
  2. With the speakers plugged in, the microphones do not work and this is the case whether the speakers have power or not.

If I install the previous version of the software (R2.8.1) the following happens:

  1. Without the speakers plugged into the jack socket, the microphones work as expected.
  2. With the speakers plugged without power, the microphones now work.
  3. With the speakers plugged but with power on, the microphones cease working.

Can you advise how to fix this problem please?

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2 Replies
RPioli
Beginner
91 Views

Issue resolved - Microphone allocated to both Digital Jack and Front panel Jack. Works fine when only allocated to digital jack.

 

Wanner_G_Intel
Moderator
91 Views

Hello RPioli,

 

Thank you for submitting your question on this Intel® Community.

 

We are glad to know that you were able to resolve this issue. 

 

Hopefully, these steps will be useful to other peers experiencing the same issue.

 

We will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

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