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ELarr1
Beginner
511 Views

I get a error when I try to connect to my NUC to my iphone X using bluetooth. Iphone says "not supported". Is this true or some other issue. Thanks

 
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13 Replies
AlHill
Super User
78 Views

Which Nuc?

What processor model number?

What operating system? What VERSION number?

 

Doc

 

ELarr1
Beginner
78 Views

Hi Doc,

NUC8i7BEH with Windows 10 pro.

ELarr1
Beginner
78 Views

iphone software version 12.2

AlHill
Super User
78 Views

But, which VERSION of Windows 10? Go to start, settings, system, about, and go to the bottom of the page to find the information.

 

Doc

 

ELarr1
Beginner
78 Views

Version 1809

Alberto_R_Intel
Moderator
78 Views

ELarr1, Thank you for posting in the Intel® Communities Support.

 

In order to try to fix this problem, we can try to disable and re-enable the Bluetooth feature in the BIOS:

1.Press F2 during boot to enter BIOS Setup.

2.Go to Advanced > Devices > Onboard Devices.

3.Uncheck the box to disable Bluetooth.

4.Press F10 to save and exit BIOS.

5.Shutdown the Intel NUC.

6.Remove the power cord from the Intel NUC, then reconnect it.

7.Turn the Intel NUC back on and press F2 during boot to enter BIOS Setup again.

8.Go to Advanced > Devices > Onboard Devices.

9.Check the box to enable Bluetooth.

10.Press F10 to save and exit BIOS.

11.Shutdown the Intel NUC.

12.Remove the power cord from the Intel NUC, then reconnect it.

13.Turn the Intel NUC back on.

 

We can also try to install the latest Intel® Bluetooth driver version 20.120.2:

https://downloadcenter.intel.com/download/28595/Intel-Bluetooth-Technology-Based-Driver-for-Windows-...

 

The Intel® NUC Kit NUC8i7BEH works with Intel® Bluetooth version 5.0, since the error message is showing on the phone, did you check with the manufacturer of it to confirm which is the Bluetooth version the phone is using and if it is is fully compatible with the Intel® NUC?

 

Are you able to connect another Bluetooth device to the Intel® NUC?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Alberto_R_Intel
Moderator
78 Views

ELarr1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

ELarr1
Beginner
78 Views

Alberto,

I have yet to Solve the problem but I haven’t contacted Apple about the issue.

 

Thanks

Alberto_R_Intel
Moderator
78 Views

ELarr1, Thank you very much for letting us know that information.

 

That will be a good thing to do, Apple might have further suggestions on this matter.

 

Did you try the steps provided previously?

Are you able to connect another Bluetooth device to the Intel® NUC?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

ELarr1
Beginner
78 Views

Alberto,

Yes I have a Bluetooth mouse and keyboard connected with no problem.

 

Alberto_R_Intel
Moderator
78 Views

ELarr1, Thank you very much for letting us know that information.

 

Based on the fact that there are two other Bluetooth devices working with the Intel® NUC Kit NUC8i7BEH it indicates that the Bluetooth feature and the Intel® driver are working properly.

 

This could be related to a compatibility problem between the Intel® NUC and the iphone X, at this point and in order to confirm that information we recommend to get in contact directly with Apple for them to verify those details:

https://support.apple.com/

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Alberto_R_Intel
Moderator
78 Views

ELarr1, I just wanted to check if you were able to to get in contact with Apple support to confirm if there is a compatibility problem between the Intel® NUC and the iPhone X and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Alberto_R_Intel
Moderator
78 Views

ELarr1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

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