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SLees3
Novice
841 Views

I have a NUC817BEH that whenever I update it to Windows 10 version 1903, runs very hot with the fans on full constantly. I have wound it back to 1809 three times now but I need to get this sorted so it can run 1903.

When I log into it via remote desktop the temperature goes down to the normal running temp of around 50 degrees,a s soon as I log out it goes back up to around 95-100 degrees and stays there.

 

I know this because I leave the Intel Power Gadget running to see the history of temps. I have upgraded everything including all Intel drivers and BIOS etc. Can anyone please help ASAP??

0 Kudos
43 Replies
AlHill
Super User
161 Views

Make sure you have the latest bios installed, 1903 installed with ALL UPDATES, and then the latest graphic driver installed.

 

Doc

 

SLees3
Novice
161 Views

As I said, all the latest drivers and BIOS have been installed....

AlHill
Super User
161 Views

No, you did not say you had applied all updates to 1903. This is very important.

 

Also, what anti-virus are you using?

 

Doc

 

SLees3
Novice
161 Views

Yes I did, in the very last line: "I have upgraded everything including all Intel drivers and BIOS etc. "

SLees3
Novice
161 Views

Builtin Windows Protection only, no third party software.

AlHill
Super User
161 Views

Ok, let confirm these:

 

You have 1903 installed, with all updates including KB4517389.

You have bios 0074 installed: https://downloadcenter.intel.com/download/29077?product=126140

You have the latest dch graphics driver 7212 installed: https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

Doc

 

SLees3
Novice
161 Views

As far as I can tell yes, everything is up to date. See attached.

AlHill
Super User
161 Views

I am having trouble getting you to give a solid answer on these points.

 

For the graphics driver, on the IDSA screenshot, just open the graphics entry by clicking on it and tell me exactly what driver version you have. Do the same for the bios.

For the 1903 updates, go to start, settings, update and security, view update history, and tell me if you have the latest cumulative update KB4517389.

 

Doc

 

SLees3
Novice
161 Views

posted a file.
SLees3
Novice
161 Views

posted a file.
SLees3
Novice
161 Views

OK software installed,no difference.

AlHill
Super User
161 Views

I cannot read the screenshot. Just provide two simple answers - what is the graphics driver version number, and what is the bios version number.

 

Doc

 

SLees3
Novice
161 Views

BIOS Update [BECFL357.86A]

Latest version: 0074

Installed Version: 0074

SLees3
Novice
161 Views

Microsoft Remote Display Adapter

  • Adapter CompatibilityMicrosoft
  • Resolution3840 x 2160
  • Bits Per Pixel32
  • Number of Colors4294967296
  • Refresh Rate - Current32 Hz
  • Refresh Rate - Maximum32 Hz
  • Refresh Rate - Minimum32 Hz
  • Driver ProviderMicrosoft
  • Driver Version10.0.18362.329
  • Driver Date6/21/2006
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • Device IdSWD\REMOTEDISPLAYENUM\RDPIDD_INDIRECTDISPLAY&SESSIONID_0002

Intel® Iris® Plus Graphics 655

Intel® HD Graphics Driver for Windows® 10 for Intel® NUC

Latest version: x.x.x.6912

Installed Version: x.x.x.6912

  • Adapter CompatibilityIntel Corporation
  • Video ProcessorIntel® Iris® Plus Graphics Family
  • Resolution3840 x 2160
  • Bits Per Pixel32
  • Number of Colors4294967296
  • Refresh Rate - Current50 Hz
  • Refresh Rate - Maximum75 Hz
  • Refresh Rate - Minimum23 Hz
  • Driver ProviderIntel Corporation
  • Driver Version26.20.100.6912
  • Driver Date5/28/2019
  • Adapter DAC TypeInternal
  • Adapter RAM1.00 GB
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • LocationPCI bus 0, device 2, function 0
  • Device IdPCI\VEN_8086&DEV_3EA5&SUBSYS_20748086&REV_01\3&11583659&0&10
AlHill
Super User
161 Views

Ok, piece by piece, the information is becoming available.

 

You have graphics driver Installed Version: x.x.x.6912. I told you to install 7212, https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers?v=t

 

Doc

SLees3
Novice
161 Views

OK software installed, no difference.

LeonWaksman
Super User
161 Views

Hello @SLees3​ 

  1. Please enter Bios settings (press F2 during boot). Next press F9 followed by "Y" (this will set Bios to default settings). Then Press F10, confirmed by "Y", to save settings and exit Bios. Check now the CPU load/temperatures. If no improvement seen, continue to the next paragraphs:
  2. Prepare image of Device Manager with Displaye Adapter category opened.
  3. Perform IDSA scan and instead of attaching unclear screen image, press on "Save a detailed report" (in the bottom right corner).
  4. Click on Window key + R and run dxdiag command. Save the report.
  5. The Device Manager image, the IDSA report and dxdiag report, pack to zip archive and using the paper clip in the left bottom corner, attach it to your post.

 

Leon

 

SLees3
Novice
161 Views

I can not do part one until tomorrow, but I have to say the BIOS has NEVER been played with at all, so I would assume a reset would do nothing.

 

The requested files are attached.

SLees3
Novice
158 Views

Step 1 completed...no change.

LeonWaksman
Super User
161 Views

Hello @SLees3​ ,

  1. Download and install Chipset Software for your NUC: https://downloadcenter.intel.com/download/27998/Intel-Chipset-Device-Software-for-NUC8i7BE-NUC8i5BE-...
  2. Download and install Management Engine Consumer Driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-...
  3. Reboot your computer.
  4. Disconnect internet.
  5. From Device Manager uninstall both Graphics Drivers (Microsoft Remote and Intel 655). You will see Basic Microsoft Graphic Adapter.
  6. Reboot your NUC.
  7. Install again the previously downloaded Intel Graphic DCH Driver 7212: https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers?v=t
  8. Reconnect the internet and reboot your NUC.
  9. One thing more. Since you never verified your Bios settings, I would suggest to do this (to reset to default settings).

 

Leon

 

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