Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
354 Views

I have an NUC7i5BNH kit. After installing a second 250GB SSD in the SATA bracket, it doesn't show up in Windows and reflects not enabled in the BIOS. With future BIOS updates, will the functionality to enable the SSD SATA drive interface be added?

Other than that, I'm very pleased with operation of Intel NUC7i5BNH. It runs very fast and is almost silent even with heavy processor tasks.

0 Kudos
7 Replies
Highlighted
Super User
9 Views

-Please attach two images to your post (use the Image icon for this):

  1. From Bios Advanced > Devices > SATA
  2. From Windows please attach image of Disk Management.

 

-In addition please download Intel System Support Utility (SSU) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- . Please run the SSU scan and save the results. The txt file with the results, please attach to your post (use the clip icon for this).

-What is the P?N of the new SATA SSD.

-FYI, both drives - the SSD installed in M.2 slot and the SATA SSD installed in the drive bay should work.

 

 

Leon

 

 

 

 

 

 

0 Kudos
Highlighted
Beginner
9 Views

Hi Leon, I’ve tried two new SATA SSD drives, Kingston 120GB SSD Now (Part # SV300S37A/120G) and Samsung 860 EVO (Model # MZ-76E250). Both drives are fully functional when connected with an external SATA to USB enclosure. Same result for both when installed in the NUC7i5BNH. See the attached images and SSU scan result. Sent from Mail for Windows 10
0 Kudos
Highlighted
Super User
9 Views

Hi,

  1. No attachment founded in your post
  2. Both SSD drives should work in your NUC.
  3. Check/reconnect the both cables connecting SSD bay to the NUC board. Verify that SATA data and SATA power connectors are firmly connected to the receptacles on the board. See connectors "L" and "N" on pages 19-20 in Technical Product Specification https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC7i5BN_NUC7i7BN_TechPr... . You may refer to this video to get idea how the SSD should be installed. Start at 3:20 https://www.youtube.com/watch?v=gGOqtNCCLho
  4. I don't understand what you mean be saying that the 2.5" SSD is not enabled in bios. Therefor I need the image of SATA screen from bios and also the image of Disk Management from Windows. You may take both images, using your phone camera.

 

Leon

 

0 Kudos
Highlighted
Beginner
9 Views

Hi Leon,

I've attached the photo of the BIOS settings and Disk Management. See the attached results of the SSU scan. I've verified the "L" and "N" connections on the NUC board.

 

Don

0 Kudos
Highlighted
Beginner
9 Views

See attached Disk Management Capture. May last reply included the BIOS photo only.

0 Kudos
Highlighted
Beginner
9 Views

See remaining attachment. For some reason, the attachment selected wasn't sent.

 

0 Kudos
Highlighted
Super User
9 Views

Hi Don,

After looking on the images and SSU report, following are my conclusions:

  1. BIOS SAT screen: settings are correct. the SATA port is enabled. However, the SSD is nor recognized.
  2. Device Manager: the disk configuration is correct and reflects the bios. (i.e. only M.2 drive is visible).
  3. SSU reports confirms failure in drive. Please look for line "The driver detected a controller error on \Device\Harddisk1\DR2" . In addition I can see that bios is updated to the latest version, Windows is updated. However the graphic driver is not updated. I want to emphasize that updating this driver will not fix the SSD problem.
  4. Since you have checked with two different and working SATA SSDs , my conclusion is that there is a hardware failure in your NUC . It could be in the drive bay + cables or on the board. Your NUC should be replaced.
  5. Check your warranty and issue an request to RMA in order to replace your NUC: https://supporttickets.intel.com/warrantyinfo?lang=en-US .
  6. You may contact your local support by phone:

U.S. and Canadahttp://www.intel.com/content/www/us/en/support/contact-support.html#@11.

Latin Americahttp://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

Regards

Leon

 

0 Kudos