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Beginner
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I have an issue when I shut the PC down and then restart the PC I have to unplug the HDMI cable and plug it in to get the monitor to work. But if I just restart it works fine. Any Idea whats wrong?

 
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Novice
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Which model NUC do you have?

 

Anyway, similar problem here, so I rigged up a switch so I can power cycle my screen so it goes on after my NUC 8i7BEH wakes from sleep. The problem occurs only when waking from sleep, not after power cycling or monitor-off-but-not-sleeping.

 

I'm running HDMI firmware 1.77 (NUC8ixBE-HDMI-FW1.77.01.zip) which seems to have disappeared from the Intel site. The "latest" HDMI Firmware for 8i7BE appears to be 1.73 ("HDMI Firmware Update Tool for NUC8i3BE, NUC8i5BE, NUC8i7BE-Version 1.73.zip").

 

Which firmware is best for the 8i7BEH? Will going back to 1.73 fix this problem? Thanks !

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Moderator
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FVand14. Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the issue persists and if you need further assistance on this matter?

 

If you do need further assistance, please provide the SSU report, to attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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Moderator
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Hello FVand14, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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I can't seem to log back into the form. But here is the name plate for the PCThank youFrank Vander Wyst -------- Original message --------From: Intel Forums <supportreplies@intel.com> Date: 3/26/20 15:16 (GMT-06:00) To: fvanderwyst@gmail.com Subject: AlbertR_Intel answered you: I have an issue when I shut the PC down and then restart the PC I have to unplug the HDMI cable and plug it in to get the monitor to work.  But if I just restart it works fine. Any Idea whats wrong? @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://forums.intel.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } Hello FVand14, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?   Regards, Alberto R.   Intel Customer Support Technician A Contingent Worker at Intel             AlbertR_Intel (Intel) Hello FVand14, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Regards,Alberto R. Intel Customer Support TechnicianA Contingent Worker at Intel   View/Answer   or reply to this email             Replying to       FVand14 (Customer) asked a question. Tuesday, March 17, 2020 10:01 AM I have an issue when I shut the PC down and then restart the PC I have to unplug the HDMI cable and plug it in to get the monitor to work. But if I just restart it works fine. Any Idea whats wrong?               AlbertR_Intel (Intel) Hello FVand14, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Regards,Alberto R. Intel Customer Support TechnicianA Contingent Worker at Intel Thursday, March 26, 2020 1:16 PM               You're receiving emails when someone "Comments on my posts."   To change or turn off Forums email, log in as 300002584936@intel.com.isvc.   Are notifications about this post getting annoying? Reply to this email with the word " mute ".   For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.        
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Moderator
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FVand14, Thank you very much for your response.

 

For some reason, I cannot see the SSU report attach to the thread. Could you please explain what do you mean by "I can't seem to log back into the form. But here is the name plate for the PC"?

Do you still need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Highlighted
Moderator
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Hello FVand14, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Highlighted
Moderator
26 Views

Hello FVand14, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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