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AWall2
Beginner
2,657 Views

I have problem booting an Ubuntu usb to start an installation process

NUC 5i7RYH

Kingston G4 8GB USB created by Standard Ubuntu USB-utility with Ubuntu 17.04

The USB is found by BIOS but it won't boot from it.

I have tested several BIOS settings and updated BIOS Firmware too.

Any ideas?

0 Kudos
14 Replies
idata
Community Manager
290 Views

Hello aw_kreawit

 

Thank you for reaching the Intel Communities.

 

I understand you are trying to boot the system to a USB installation media for Ubuntu*

For sure we can check on some troubleshooting for that matter.

  • Have you tested with different programs to create the bootable USB?
  • Are you getting any sort of message while trying to boot from the USB?
  • Have you tested different USB ports?
  • Have you tested different ISOs for your OS?
  • Have you tested the behavior with a Windows-based bootable USB?

 

Thanks,

 

Esteban C
AWall2
Beginner
290 Views

  • Have you tested with different programs to create the bootable USB?

Yes, rufus and a debian netinstall iso

  • Are you getting any sort of message while trying to boot from the USB?

No, when I use F10 and choose an USB option it just return to the menu without any message

  • Have you tested different USB ports?

Yes, and with different USB-pins too (USB2/USB3). I read about someone that had trouble using a wireless usb-keyboard at the same time as he tried to do usb-boot, some sort of interference I believe. I have not figured out how to boot on usb without the keyboard, so Im stuck with my wireless Logitech.

  • Have you tested different ISOs for your OS?

Yes, 17.04, 16.04LTS and debian netinstall iso

  • Have you tested the behavior with a Windows-based bootable USB?

No, I don't have any knowlage to create a Windows based USB (and I have no Windows at all)

idata
Community Manager
290 Views

Thank you for reporting back, aw_kreawit

 

Do you have the option to test the system with a wired keyboard? Or another wireless keyboard?

If you have access to the BIOS, please make sure you have the latest version installed (0366)

You can download it from here: http://intel.ly/2zgUm2A http://intel.ly/2zgUm2A

It is better to use the F7 BIOS flash update noted here: http://intel.ly/2yQeJHT http://intel.ly/2yQeJHT

Please let me know how it goes afterward.

 

Thanks,

 

Esteban C
AWall2
Beginner
290 Views

Do you have the option to test the system with a wired keyboard? Or another wireless keyboard?

Sorry, I got rid of all my wired ones.

If you have access to the BIOS, please make sure you have the latest version installed (0366)

You can download it from here: http://intel.ly/2zgUm2A http://intel.ly/2zgUm2A

It is better to use the F7 BIOS flash update noted here: http://intel.ly/2yQeJHT http://intel.ly/2yQeJHT

Yes I have tested with the latest and even tried some old.

Please let me know how it goes afterward.

No, luck

LeonWaksman
Super User
290 Views

Try the following:

- Please check if this USB is bootable on other PC. If it is not booting, prepare new installation media and enter boot menu by pressing F10.

- Enter Bios setting and press F2 to set bios to default settings and then F10 to save the defaults settings.

Hope this will help

Leon

AWall2
Beginner
290 Views

Try the following:

- Please check if this USB is bootable on other PC. If it is not booting, prepare new installation media and enter boot menu by pressing F10.

My other PC does boot with all media I have tried on the NUC

- Enter Bios setting and press F2 to set bios to default settings and then F10 to save the defaults settings.

I have tried that to.

Other thing I tested: I invested in an ICY BOX for the M.2 SSD and installed an Ubuntu 17.10 from another computer. The new disk boots other computers but not the NUC. I have tried to boot with and without security boot in BIOS and I have cleared certificates, it looks like it won't boot on media with Ubuntu on, USB or M.2. I fetched and installed Windows 10 on the M.2 and its boots, when I reinstall Ubuntu it does not.

AWall2
Beginner
290 Views

I have now reset the BIOS (removed battery), booted without the jumper and reset what i found, installed a new BIOS and loaded default settings (F9).

Booting with only legacy boot:

Now I can boot and install Ubuntu 16.04 or 17.10 on the M.2, not using F10 (F10 does not see the USB) but wait for standard boot. But I can't boot on the newly installed M.2 (which I believe needs EFI too boot?)

Booting with EFI and legacy boot ticked:

Now I can boot and install Ubuntu 16.04 or 17.10 on the M.2 again, not using F10 (F10 does see the USB as EFI-devices but does not boot from them). But I still can't boot on the newly installed M.2, I think the resulting installation is "legacy"

Booting with EFI-only:

F10 sees my USB-thumbdrives but can't boot from them, waiting does not finds any devices to boot from.

idata
Community Manager
290 Views

Thank you for the information provided, aw_kreawit

I was wondering, were you using UEFI with the other computers that were mentioned (the ones working with Ubuntu 17.10)

 

Thanks,

 

Esteban C
idata
Community Manager
290 Views

Hello aw_kreawit

 

This is to do a follow up to your post and find out if you were able to check my previous answer.

 

Thanks,

 

Esteban C
AWall2
Beginner
290 Views

> I was wondering, were you using UEFI with the other computers that were mentioned (the ones working with Ubuntu 17.10)

Yes, Esteban, I have installed Ubuntu using UEFI on the other computers I have tested. For example a NUC7I7BNH worked like charm.

idata
Community Manager
290 Views

Hello

Thank you for the answer provided.

I went ahead and did some tests with an Intel® NUC Kit NUC5i7RYH, 8GB of RAM and M.2 SSD

Used Rufus to create the bootable USB with the ISO available at https://www.ubuntu.com/download/desktop https://www.ubuntu.com/download/desktop

After that, I loaded the default settings at the BIOS, then started the installation process (F10, select UEFI, and got Ubuntu's installation window)

Then got it setup and running normally.

I will add some screenshots as proof and also for you to compare with the BIOS configurations on your system.

Additionally, when you said "But I still can't boot on the newly installed M.2, I think the resulting installation is "legacy"

Did you get any sort of error message while trying to boot with that M.2?

The problem was not present in my lab, so I want to find out what is different from the 2 configurations (yours and mine).

Thanks,

 

Esteban C
idata
Community Manager
290 Views

Hello aw_kreawit

 

This is a follow up to your post in order to find out if you were able to get the system working as desired.

 

Regards,

 

Esteban C
AWall2
Beginner
290 Views

I will check my configuration with your screen dumps...

idata
Community Manager
290 Views

Sounds great, aw_kreawit

 

Thank you for reporting back, I will keep the thread handy to get those results.

 

Regards,

 

Esteban C
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