on my NUC 8i7BEH running windows 10 build 17763 I experience after some days of running the machine a high load (around 20%) on the system process. All drivers for the NUC are up2date. I already checked with the windows performance recorder and analyzer tool to find out the problem comes from the igdkmd64.sys which means that the driver of the graphic card seems to have a problem (see also attached screenshot).
Version of the graphic driver is 188.8.131.5209 but I also had the same problem already with ...6519.
Who can help?
Thanks and Kind Regards,
that high load normally comes on times when I am logged on but locked (meaning not using the machine right now) after some hours. Sometimes two or three hours sometimes over night. I recognize this behavior when the fan runs continously without my interaction. Unfortunately I cannot predict or force the machine to react in that way.
Sometimes I can still log in again but most of the times the machine is not reacting to keyboard, mouse etc. Even logging on via remote desktop (which normally works like a charm) is then possible.
I have to do a hard shut down via pressing the power button for a few seconds and restart the machine.
I followed exactly your steps. Unfortunately it doesn't help.
Now I had the situation that I was not able to log on locally (screen stayed black) but via remote desktop.
From there I was able to let the Windows Performance Analyzer run again. (see attached screenshots).
After that I tried to reboot via "shutdown /f /r /t 01" and got a BSOD (bad_pooler_call). What I found in the Eventviewer is attached also. Unfortunately the mentioned memory.dmp was not on my harddisk. Otherwise I would have tried to analyze this.
Please advice how to continue.