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AKuki
Beginner
570 Views

I lost my bluetooth toogle. I've tried uninstalling the reinstaaling bluetooth.I tried system restore. It says I have it but it's in eror code 10 Is there away to get bluetooth back

 
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5 Replies
Alberto_R_Intel
Moderator
56 Views

AKuki, Thank you for posting in the Intel® Communities Support.

 

The Code 10 error is generated when "Device Manager" cannot start the hardware device, a situation usually caused by outdated or corrupted drivers. A device may also receive a Code 10 error if a driver generates an error that Device Manager does not understand.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the Intel® NUC?

Is this a new Intel® NUC?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

 

In the following link from Microsoft, you will find suggestions to try to fix this problem, in there you will confirm that normally this problem is related to a corrupted or incompatible device driver and most of the times it happens after the latest Widows* update:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/bluetooth-adapter-device-canno...

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

AKuki
Beginner
56 Views

Hello It's an HP Pavilion desktop 570-p0xx Windows 10 64 bit intel core i5-7400CPU@3.00Hz Intel Blutooth driver status in error Version 20.70.4 I tried a system restore to no avail It disappeared on 08/26/19. I've tried unistalling and reinstalling ,sytem restore. It installs but goes into error
Alberto_R_Intel
Moderator
56 Views

AKuki, Thank you very much for sharing those details.

 

We recommend to install the Intel® Bluetooth driver provided by the manufacturer of the computer since that driver was customized by them work with your specific platform.

 

According to the information showing in HP's web site, the latest Intel® Bluetooth driver available is version 20.10.0.9 Rev.C, please test that driver and let us know the results:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-570-p000-desktop-pc-series/13...

 

I looked again in HP's web site for the model of the Intel® Wireless card installed in the laptop, but I was not able to find it:

http://h10032.www1.hp.com/ctg/Manual/c06366166

 

By any chance, do you know the model of the Intel® Wireless card in your laptop? if you do not know it, then you can always run the SSU report to gather that information:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

AKuki
Beginner
56 Views

My man You're a genius It worked I got my toggle back Thank You so very much
Alberto_R_Intel
Moderator
56 Views

AKuki, You are very welcome, thank you very much for letting us know those results.

 

Perfect, excellent, it is great to hear that the problem got fixed and you were able to get your Bluetooth toggle back.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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