I'm being told by "Experts" that my NUC won't work for Video Livestreaming?

RTama2 · ‎10-09-2018

Hi, I'm experiencing a freezing/crashing problem with my brand new NUC Hades Canyon 8i7HVK Full, equipped with the following:

1. 32GB ram

2. M.2 input# 1 = 512gb PCie system Drive

3. M.2 input# 2 = Magewell Eco Quad SDI Input card

- Connects up to 4 SDI video cameras.

4. Thunderbolt# 1 = 1TB External Samsung Thunderbolt SSD.

5. USB# 1 = Wired Keyboard

6. USB# 2 = Wireless mouse

7. USB# 3 = Livestream Studio software/hardware dongle

8. USB# 4 = Aux. output for cell phone

9. HDMI# 1 = 24" Dell 1080 monitor

10. HDMI# 2 = Aux. monitor output to PowerPoint Projector

11. Windows 10 Pro

Although I have read successful posts on this similar setup, on a local Facebook streaming site, there are people convinced that there aren't enough lanes in the Hades Canyon for the above mentioned inputs, and they are convinced that this is why the computer's mouse and keyboard are freezing up.

Do you have any Information that can either confirm this theory, or is it not in fact a correct assessment of the NUC computer?

idata · ‎10-10-2018

Hello tvpRich

Thank you for posting in the Intel® community.

The Intel® NUC Kit NUC8i7HVK offers up to 8 GT/s for fast access to peripheral devices with up to 8 lanes:

Up to 1x8, 2x4

Since it appears you only using the front USB Type-C and the two M.2 slots, you should be ok.

FYI: Refer to the Technical Product Specification for this unit (page 15):

https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i7HVK_TechProdSpec.p... https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i7HVK_TechProdSpec.p...

When you say "freezing/crashing problem", for how long does it freeze and what happens when it crashes?

Try the following to see if we can resolve the freezing/crashing problem:

Test the system by removing any devices you don't need to free up resources.
Update the BIOS if you haven't yet:
- Download link: https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK; on the download type select BIOS (is important to keep in mind that if you need to update several BIOS version is recommended to do it one by one in the correct order)
- Steps to update the BIOS: https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/F7-BIOS-Update-NUC.pdf https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/F7-BIOS-Update-NUC.pdf
Update the graphics drivers? (The Intel® HD Graphics driver should be installed before the Radeon™ RX Vega graphics driver.)
- Download link: https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK (on the dropdown select divers and Windows 10, 64 bit)

To research, more please provide the following:

Please attach to this thread the TXT file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility; steps to save the report:
1. Run the utility.
2. Click on "Scan" to get the scanned system.
3. Once the scan is complete click on "next".
4. Use the "save" option, save the report to your desktop.
5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
The Brand, Model or Part Numbers of all devices connected or installed (RAM, M.2 SSD, External SSD, Wireless mouse, Aux. output for cell phone, Dell monitor and Aux. monitor/projector and what is connected to the SDI card.)

FYI: Here you see a customer who has done a similar setup (hardware)

4-Port SDI M.2 Card w/ Custom Lid for Intel NUC

https://www.youtube.com/watch?v=8oE1X1xsVYA https://www.youtube.com/watch?v=8oE1X1xsVYA

NOTE: Third party links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Hope this helps.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

idata · ‎10-15-2018

Hello tvpRich

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

MLevi · ‎10-16-2018

tvpRich,

Not sure if this is helpful, but I noticed this software in the NUC8i7HVK for Intel® Core™ i7-8809G Processor with Radeon™ RX Vega M GH graphics page (https://downloadcenter.intel.com/product/130409/Intel-Core-i7-8809G-Processor-with-Radeon-RX-Vega-M-... here).

This is the link to the download itself:

https://downloadcenter.intel.com/download/28075/Intel-Easy-Streaming-Wizard?product=130409 Download Intel® Easy Streaming Wizard

Mike