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I purchased a nuc10i7, installed win10 and the Intel driver updates. My WiFi AX201 nows shows error code 10. How do I rectify the issue?

lthir1
Beginner
488 Views
 
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9 Replies
LeonWaksman
Super User
415 Views
  1. Perform full shutdown (hold down the SHIFT key on your keyboard and then click the “Shut down”).
  2. Remove Power cord and reconnect it after 15 minutes.
  3. Power ON your NUC and enter BIOS (repeatedly press F2 when you see the Intel NUC logo)
  4. Press F9, followed by "y" to set BIOS to default settings.
  5. Press F10, confirmed by "y" to save BIOS settings and exit to Windows.

 

Leon

 

lthir1
Beginner
415 Views
LeonWaksman
Super User
415 Views
n_scott_pearson
Super User Retired Employee
415 Views

Here's proper process for performing a clean WLAN Install:

 

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers:

·        https://downloadcenter.intel.com/download/28685/Intel-Wireless-Bluetooth-for-Windows-10?product=9485...

·        https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

  1. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  2. From Apps & Features app, uninstall any instances of the Intel PROSet/Wireless Software and Intel Wireless Bluetooth. When prompted, choose to "Discard Settings".
  3. Manually shutdown and reboot your computer.
  4. In Device Manager > Network Adapters, check for entry for Intel(R) Wi-Fi 6 AX200 160MHz. If none, go to Step 8.
  5. Right click on the entry for your Intel(R) Wi-Fi 6 AX200 160MHz and uninstall it., choosing to "Delete the driver software for this device".
  6. Go to Step 4.
  7. (Optional but recommended) Clear out your temporary files using the Windows Clean Disk tool.
  8. Install the drivers downloaded in step one. Install Bluetooth first, followed by Wireless.
  9. Manually shutdown and reboot your computer.
  10. Enable Internet access.
  11. Test.

 

Hope this helps,

...S

lthir1
Beginner
415 Views

Thank you for efforts but nope. Mine is the AX201 not the 9560 but still get code 10 cannot start. The driver details in the device manager says netwtw10 needs not starting, problem 0x15 status 0xp. Device PCI\ven_8086&DEV.......had a problem starting

n_scott_pearson
Super User Retired Employee
415 Views

Sorry, missed a few edits (fixed now).

 

Error code 0x15 indicates a Device Not Ready error. My next question is thus: Do you have the latest BIOS update installed? This should be BIOS 41 (FNCML357.0041.2020.0518.1045).

...S

 

lthir1
Beginner
415 Views

Ran through your last mail and yes I have bios 0041 installed. The events log does now say 8086&DEV started but still code 10 and cannot start in general​

n_scott_pearson
Super User Retired Employee
415 Views

Alright, Intel Customer Support is going to need to step in here and do some investigation...

...S

lthir1
Beginner
415 Views

Thank you for your help. I spoke to intel, they said send it back. WiFi worked for 10mins during I stall, so I think it's a driver conflict not a hardware issue.​ But I have emailed them now too. I will post any resolution they come up with. Cheers Lee

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