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Beginner
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I replaced my wifi card in my Lenovo Yoga 920 because the original Qualcomm failed. I replaced it with the 9260 AC card. Bluetooth is recognized, but the network adapters aren't showing up. Drivers are up to date. Any help will be appreciated. Thanks.

 
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Super User
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Did you consult with Lenovo before selecting and replacing the card? You cannot simply replace the card.

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki...

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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I contacted Lenovo and they said the 8265 is the compatible card. I’ve tried both and neither card works. Only getting Bluetooth but no

network adapter listed.

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Super User
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Are you using the driver provided by lenovo? Completely uninstall the driver and install the lenovo driver.

 

Doc

 

Doc (not an Intel employee or contractor)
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Employee
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Hello GVent4,

 

Thank you for posting on the Intel ® communities.

 

Were you able to check the previous post?

 

Let me know if you need more assistance.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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I have not received much help from Lenovo. I still don’t have my problem rectified. Thanks Gina
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Employee
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Hello GVent4,

 

Thank you for your response.

 

It will be my pleasure to assist you with this. First, I would like to gather some more information of your system, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Make sure to attach the created report to this thread.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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Beginner
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Thank you for your help. I uploaded the scan of my system.

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Employee
232 Views

Hello GVent4,

 

Thank you for your response.

 

I appreciate you taking the time to provide me with the System Support Utility. I was checking but unable to find the model of the Wireless adapter installed, this could mean that there are some compatibility issues between your system and that wireless adapter Intel ® AC-9260. 

 

I would like to request a screenshot showing the different network adapters shown in device manager under the "Network Adapters" section. 

 

NOTE: I can see that in the System Support Utility report that there is a USB wireless adapter connected as well which could be as well why the Intel ® Wireless Adapter isn't shown. 

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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Hello David V,

I attached the screenshot you requested. The Realtek wireless usb adapter was added after I had problems with trying to install the 9260 AC.I have tried both the 8265 and 9260 without any success.

 

Thank you

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Employee
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Hello GVent4,

 

Thank you for your response.

 

Device manager also only shows the USB wireless adapter. 

 

At this point, I want to try doing a clean driver installation of the wireless drivers; nevertheless, before attempting this I would like you to disconnect the USB wireless adapter to see if the system recognizes the Intel ® Wireless Adapter. 

 

If recognized, please follow the steps in the link below: 

 

https://www.intel.com/content/www/us/en/support/articles/000005600/network-and-io/wireless-networkin... 

 

I would recommend this wireless drivers: 

 

https://downloadcenter.intel.com/download/29125/Intel-Wireless-Bluetooth-for-Windows-10?product=9944...

 

https://downloadcenter.intel.com/download/29082/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

If able to install, please restart the system and try connecting via Bluetooth* to see if the issues persist. I would also like to know if the WiFi works properly or if it is giving issues as well, this is to diagnose and see if only the Bluetooth* side is affected.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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David V,

I attached a screenshot of the adapters after I removed the Realtek usb dongle. It appears that I have Bluetooth, but not wifi.

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Employee
232 Views

Hello GVent4,

 

Thank you for your response.

 

I would like to know if you have checked on the BIOS of the system to see if the device is listed? This is important to see if the computer is properly recognizing it. If it is, then I would recommend checking the antennas to make sure they were connected properly. 

 

When you changed the wireless adapter, it could've happened that the Wireless adapter option(if available) was disabled and thus it's not working as expected, please look for any possible option to enable/disable. 

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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David V, Thank you for your response and your time. My BIOS setting is enabled, but it does not say the name of the network card. I’ve checked the antennas to make sure they are connected. I’ve removed the card and put it back to make sure it’s connected. About a month ago, I even restored my laptop. I’m at a loss and am beginning to think my motherboard has a dead WiFi socket. I’m annoyed with Lenovo because this started to happen a month after my warranty expired which was 06/2019. I was hoping I could get this working.
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Moderator
232 Views

Hello GVent4,

 

Thank you for your response.

 

In regards to the issues you are experiencing with Intel® Wireless-AC 9260, it seems it could be related to a hardware incompatibility/hardware issue since the Intel® Wireless-AC 9260 is not being recognized from the BIOS and the Intel® System Support Utility for Windows does not show the wireless card as well, it's important to check this with system manufacturer because this kind of upgrades are regulated your system manufacturer may have altered the features, incorporated customizations, or made other changes to the software or hardware packaging they provide.

 

You can check the following link which explains the Regulatory Information Regarding Wireless Hardware Installation or Upgrade:

 

You can try to check if you have the antennas connected on this way:

 

Antenna 1 (Aux) Wi-Fi + Bluetooth

Antenna 2 (main) Wi-Fi

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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Thank you. According to Lenovo, they list 8265 as compatible. I have tried it and still don’t have any wireless or Bluetooth.
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Moderator
232 Views

Hello GVent4, 

 

Thank you for your answer.

 

Since the system manufacturer has approved the Intel® Dual Band Wireless-AC 8265 to be used on your laptop, our recommendation is to check with the system manufacturer why the Intel® Dual Band Wireless-AC 8265 is not being recognized. It could be because your computer might need a BIOS or firmware update in order to recognize it.

 

Your computer manufacturer can customize drivers and software to enable or alter features. For this reason, we do not recommend installing or upgrading the various Intel Wireless Adapters replacing an adapter associated with specific wireless software and a different adapter type may cause connection issues or software error messages.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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Thank you very much for your help. I will look into this.
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New Contributor I
232 Views

Looks like there is a whitelist problem with the machine. Lenovo had claimed they stopped doing that but this tells me otherwise.

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