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ICC profile interference from NUC Software Studio (X15)

floorprawn
Beginner
‎08-31-2022 10:22 PM
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Hello everyone,

I am hoping that this post brings this issue to Intel's attention as it seems to be a somewhat longstanding unresolved problem on these machines.

NUC Software Studio in its current form is making ICC colour profiles unusable on NUC X15 laptops.

Even using a tool such as DisplayCal with its Profile Loader, no colour profile is able to be applied, as Software Studio will repeatedly try to force its useless internal display profiles instead.

This results in - at its worst - the display constantly flickering as DisplayCal and Software Studio fight over whose display settings should be applied.

Worst still, Software Studio applies identical settings to both internal and external displays! This behaviour makes these machines close to useless for photo and video work because the colours are so far from accurate.

Something as simple as a switch in Software Studio would resolve this one.

Could we please finally get an update to sort this out, or if anyone has solutions other than uninstalling the software, please let me know!

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DeividA_Intel
Moderator
‎09-02-2022 08:23 AM
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Hello floorprawn,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your NUC X15 laptop.


  

In order to better assist you, please provide the following:  


1. Does the Intel® Graphics Command Center works if you uninstall the Intel® NUC Software Studio?

2. Is this issue recent? If not, when did it start?

3. What is the exact model of your laptop?>

4. What is the BIOS version installed?

5. What is the operating system version and build installed?



Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Moderator
‎09-06-2022 07:51 AM
281 Views

Hello floorprawn, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Moderator
‎09-08-2022 09:14 AM
260 Views

Hello floorprawn, 


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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