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IDSA Endless Scan...

Bwags
Beginner
211 Views

I wanted to use IDSA to get my graphics drivers updated since my graphics card is having some issues. However it results in an endless scan.

 

I went to this post but it was locked: https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless...

so I made a new post.

 

Thank you for your time,

 

Brenden W

0 Kudos
1 Solution
Jose_V_Intel
Moderator
188 Views

Hello Bwags,

 

Thank you for posting on the Intel Community. 

 

Based on the information that you provided and in order to better understand your issue please provide the following information: 




Please provide the following Intel® Driver & Support Assistant files;


  1. In here we need all the IDSA files zipped from C:\ProgramData\Intel\DSA, not just .log files.... all the files in the folder.
  2. The ProgramData folder may be hidden by default so you may need to un-hide it to view the IDSA log files. Instructions to un-hide are: > File Explorer > View > Show/Hide: check the box for Hidden Items.
  3. Remember to attach it as zipped to this reply with all the files in it, this will help us to perform further research with this Intel® Driver & Support Assistant issue
  4. Enter in to the following link , here you will find the Intel® Driver & Support Assistant Uninstaller, after this the DSAUninstaller.log should appear. (https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t)
  5. After that: Press "Windows Key + R" and in the Run box type in '' C:\ProgramData\Intel\ '' it will redirect to the file where you can find the DSAUninstaller.log.


Remember that you can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log and be sure and send back the most recently dated log

This File is important for us to perform more research.



  • Are you using an external drive?


 

We will be waiting for your answers.

 

Regards.

Jose V.

Intel® Customer Support Technician


View solution in original post

2 Replies
Jose_V_Intel
Moderator
189 Views

Hello Bwags,

 

Thank you for posting on the Intel Community. 

 

Based on the information that you provided and in order to better understand your issue please provide the following information: 




Please provide the following Intel® Driver & Support Assistant files;


  1. In here we need all the IDSA files zipped from C:\ProgramData\Intel\DSA, not just .log files.... all the files in the folder.
  2. The ProgramData folder may be hidden by default so you may need to un-hide it to view the IDSA log files. Instructions to un-hide are: > File Explorer > View > Show/Hide: check the box for Hidden Items.
  3. Remember to attach it as zipped to this reply with all the files in it, this will help us to perform further research with this Intel® Driver & Support Assistant issue
  4. Enter in to the following link , here you will find the Intel® Driver & Support Assistant Uninstaller, after this the DSAUninstaller.log should appear. (https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t)
  5. After that: Press "Windows Key + R" and in the Run box type in '' C:\ProgramData\Intel\ '' it will redirect to the file where you can find the DSAUninstaller.log.


Remember that you can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log and be sure and send back the most recently dated log

This File is important for us to perform more research.



  • Are you using an external drive?


 

We will be waiting for your answers.

 

Regards.

Jose V.

Intel® Customer Support Technician


View solution in original post

Jose_V_Intel
Moderator
171 Views

Hello Bwags,


I want to let you know that we have reviewed we are working on a fix for this that will be implemented at the end of January. We apologize for the inconvenience. Thanks.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Regards.

Jose V.

Intel® Customer Support Technician


Reply