IDSA still in an endless scan (v20.11.50.9)

[DeReSe1979]

Hello,

I'm still having problems with endless scan with the latest IDSA version.

System: Windows 10 Pro, Version 20H2, 19042.685, latest.

Logs attached.

[DeReSe1979]

P.S. I'm having 3 more computers (1 MS Surface 6 Pro, 1 ACER gaming laptop, 1 DELL Latitude 7390), all with the same problem.

[Jose_V_Intel]

Hello DeReSe1979,

Thank you for posting on the Intel Community. 

Based on the information that you provided, please follow the next information: 

• I want to recommend you to check the following thread that has been handled before with the same issue: https://community.intel.com/t5/Solid-State-Drives/Intel-Driver-amp-Support-Assistant-resulting-in-an...

In case the issue persists, please provide the following:

• We need you to attach all the files from the DSA in your system.

1. In here we need all the IDSA files zipped from C:\ProgramData\Intel\DSA, not just .log files.... all the files in the folder.
2. The ProgramData folder may be hidden by default so you may need to un-hide it to view the IDSA log files. Instructions to un-hide are: > File Explorer > View > Show/Hide: check the box for Hidden Items.
3. Remember to attach it as zipped to this reply with all the files in it, this will help us to perform further research with this Intel® Driver & Support Assistant issue
4. Enter in to the following link , here you will find the Intel® Driver & Support Assistant Uninstaller, after this the DSAUninstaller.log should appear. (https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t)
5. After that: Press "Windows Key + R" and in the Run box type in '' C:\ProgramData\Intel\ '' it will redirect to the file where you can find the DSAUninstaller.log.

Remember that you can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log and be sure and send back the most recently dated log

This File is important for us to perform more research.

We will be waiting for your answers.

Regards.

Jose V.

Intel® Customer Support Technician

[tns49 · Accepted solution]

note that I too am having the endless scan with this version (20.11.50.9)  and for me it was not occurring with the previous version.  Happens on my Desktop but not my laptop.  let me know if you want me to gather files as well.

P.s.  since I started to post this I  was looking through dsa's various logs and noted that it was spending a lot of time looking at an external USB (seagate) 3 TB drive that I use only for backup using Arronis.  Didn't look like last thing it was doing.  I disconnected the drive and DSA completed its scan.

[DeReSe1979]

BINGO! This was the issue: a Seagate HDD linked to a 3.0 port. Once I've unplugged it, the ISA worked flawlessly! 

[Tom285]

unplug my seagate usb drive, rebooted and scan completed.

found errors in service logs.

[Jose_V_Intel]

Hi DeReSe1979,

Hope your doing well.

I'm glad to know that you were able to solve your issue.

Tom285 if you still have issues please open a new thread to assist you properly and attach the documents requested.

I want to let you know that this thread will be closed and will no longer be monitored.

Regards.

Jose V.

Intel® Customer Support Technician