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IDSA tool seems to be malfunctioning!

six-h
New Contributor I
394 Views

About three weeks ago, Leon Waksman assisted me with a BIOS Update and recommended that I install this tool.

Tonight is the first time it has notified me of updated drivers, three of them were available for download which I agreed to install.

Two of them actually downloaded whilst the third, a graphics driver  I think hung at 34% for over an hour, refreshing the page was the only option which promptly cleared the two which were awaiting installation and the graphics driver as well.

Now the tool hangs at "Scanning your system"!

Any suggestions?

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9 Replies
six-h
New Contributor I
384 Views

Just returned to this forum and find that this seems to be a ubiquitous problem!

I have no idea what the "Version" number of my software is since there is apparently no way to access it from the GUI.

I am also unaware of how to access the "Logs", in the event that they might be of help to those who read the runes!

Finally, I am still being told; there are 3 Updates "available", though there seems no way to snare them due to the incessant scanning. 

Alberto_Sykes
Employee
376 Views

six-h, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, just to let you know, Intel® is already aware of the situation and we are still working on this matter in order to try to fix it as soon as possible.

Please keep checking the following thread for possible updates on this topic:

https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel 


six-h
New Contributor I
350 Views

Thanks Alberto_R_Intel1

I received a prompt yesterday to "Mark a reply as accepted solution"!

I am continuing to keep an eye on Monique's thread which you linked me to but so far the IDSA tool on my machine is just permanently scanning.

I am a bit concerned really since having been advised to download the tool, as can be seen on my original thread. 

My experience has been to say the least, confusing and I am still unsure if the chipset software and drivers are in fact correct and up to date!

I was recommended to first update the "Chipset software" before running the tool, a move which was greeted by a message effectively saying "Really, ...are you sure you want to downgrade to this version which is older than that which is currently installed?" 

Having faith in Intel Community forum members likely knowing better than MS Almighty, I continued with the "downgrade" install!

Further confusion followed upon running the IDSA tool which when attempting its first driver install objected to a driver which was currently installed, saying it could not proceed with installation of the first item since for some reason, I dismissed the message expecting further clarification but no, the tool carried on it's merry way installing the next on the list!

I have no idea what the problem was which it encountered or what driver it failed to install, but the tool,  when last working declared my system "Up to date" which seems odd since by it's own admission, the first driver it attempted to install failed!

I have no idea how to access information of what the tool has or has not installed so I'm completely in the dark and just hoping that it gets sorted soon and that I will somehow be assured that my system is genuinely up to date.

Alberto_Sykes
Employee
340 Views

six-h, You are very welcome, thank you very much for providing that information.


For this specific scenario, we recommend to try scanning with different browsers since Intel® DSA only works with the following: Chrome, Firefox and Edge. Then you can also try to clear the browser cache and then try rescanning the Intel® DSA tool.

 

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 20.11.50.9:

https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 20.10.42.5:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

 

-If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Additionally, just to let you know, Intel® is aware of the situation, please keep checking the following thread for possible updates on this matter:

https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless...


Keep in mind that the Intel® Driver Support Assistant is a tool that was designed to work with Intel® products, like for example Intel® NUCs, and that when using 3rd party products it might not be that accurate in finding and installing the proper drivers for your system.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel



Alberto_Sykes
Employee
323 Views

Hello six-h, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


six-h
New Contributor I
316 Views

Thanks for checking back Alberto.

I have all but given up with any thought of ensuring that my machine is up to date!

This journey began with finding that there was an urgent need to update my BIOS having chanced upon an article from December 2019 on "Techsterweb.com".

As a result of which I was also advised to install the IDSA tool!

...Well, it seemed like a good idea at the time!

That is a phrase oft used in a rueful tone, and on this occasion it is no different!

The experience has left me not knowing if the dratted tool actually installed any correct drivers, if I am running the right chipset software and just what existing driver it objected to when attempting to install "something" which cannot now be identified since there is no user interface for me to view any historical information.

The whole process has left me "underwhelmed!"

Is the IDSA tool now considered to be working correctly for folks other than myself?

On viewing your previous post, I was bewildered by the extent of further investigation required and have not done anything more.

My Browser of choice is Chrome, but since you also say the tool works with "Edge", I have also run  it in that browser with the same continuous scanning.

You also mentioned:-

"Keep in mind that the Intel® Driver Support Assistant is a tool that was designed to work with Intel® products".

Not sure what the implications of that are, since my NUC6i5SYH contains the following "parts":-

Seagate 1TB Laptop SSHD SATA 6GB/s 64MB 9.5mm Hard Drive.

Samsung 128GB M.2 PCIe_ACHI SM951 SSD (FFT MLC NAND).

Kingston 8GB (2x4GB) HyperX Impact 2133MHz DDR4 CL13 SODIMM's

There are no other "products" involved aside from the supplied power supply unit and my Asus MX279H 27-inch Widescreen AH-IPS Multimedia Monitor.

...and of course a copy of Windows 10 Pro.

I do appreciate the help you offer me but currently it seems most confusing, and I am wishing I could return to my previous state of ignorance but like Pandora's Box, that lid cannot now be closed!

I think it is probably best if I just park these issues until after the festive season and wish you all a safe and happy Christmas and lets hope next year will be brighter and happier for everyone. 

 

Alberto_Sykes
Employee
307 Views

six-h, You are very welcome, thank you very much for sharing those details.


"Is the IDSA tool now considered to be working correctly for folks other than myself?", some customers report that the problem got fixed but some others still communicate that the problem is still present.

"Keep in mind that the Intel® Driver Support Assistant is a tool that was designed to work with Intel® products", that was just to let you know, in this case, you are using an Intel® NUC, so the tool should work fine with your platform. Also, in the links below you will find the instructions to update the BIOS in the case you still want to do that manually, there are different methods, latest BIOS is version 0073:

https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

https://downloadcenter.intel.com/download/29914/BIOS-Update-SYSKLi35-86A-


We completely understand your comments, what we recommend, in that situation, is to keep monitoring the thread where Intel® states that they are aware of this scenario for a possible fix to this issue. 

Also, for us to provide further assistance, you can always provide the logs requested previously so we can start the research specifically for your Intel® NUC and the components you are currently using.


Merry Christmas to you too, please be safe, as you mentioned, hopefully, things will be better next year.

 

Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
298 Views

Hello six-h, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
283 Views

Hello six-h, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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