IME Driver Misinformation

[TDean]

When I use IDSA to check for updated rivers for my Nuc8i7hvk it shows that I have the latest IME driver installed. If I click Learn More it shows me a newer version. SO I download the newer version, remove the old version, and install the supposed newer version, but both the IDSA and device manager in win10pro 1903 18362.295 show the old driver ??

[Alberto_R_Intel]

TDean, Thank you for posting in the Intel® Communities Support.

In reference to your inquiry, please install the Intel® Management Engine driver version 1909.12.0.1236 manually directly from our Intel® web site for the Intel® NUC Kit NUC8i7HVK:

https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-10-64-bit-for-Intel-NUC?product=126143

After that, uninstall the Intel® Driver and Support Assistant tool using the following uninstaller:

https://downloadcenter.intel.com/download/28984/Intel-Driver-Support-Assistant-Uninstaller

Reinstall the tool again and run the application:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[TDean]

Alberto:

did as instructed, same difference, ie no change. I am posting my IntelIMElog. It appears to me to be installing the correct version. I also checked the .dll version details in the unzipped ME file and it was .1236....device manager still shows .1028 version too. Strange

[Alberto_R_Intel]

TDean, Thank you very much for letting us know those results, we are sorry to hear the issue persists.

Please make sure that the latest BIOS version is currently installed in the Intel® NUC, which is 0058:

https://downloadcenter.intel.com/download/28953/BIOS-Update-HNKBLi70-86A-?product=126143

We will try to replicate this issue in our Intel® lab, as soon as I get any updates I will post all the details on this thread.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

TDean, I just wanted to let you know that there is an update on this matter.

I tried to replicate the issue in our Intel® lab, using the Intel® NUC Kit NUC8i7HVK.

I installed the Intel® Driver and Support Assistant, and run the application for updates. Just like in the screenshot that you gave us, the tool offers me to update the Intel® Management Engine driver from 1904.12.0.1028 to 1904.12.0.1208:

So, I ran the updates and the tool reported that the Intel® NUC was up to date:

I then went to check "Device Manager" and the Intel® Management Engine driver version installed was 1904.12.0.1208, so it did the update:

 

Then I tried to install the latest Intel® Management Engine driver version from our web site, which is 1909.12.0.1236:

The installation of the driver was successfully completed, but when I went to check "Device Manager" again, the version showing was 1904.12.0.1208.

So, the update of the Intel® Driver and Support Assistant was done correctly, please double check in "Device Manager" the Intel® Management driver version that you currently have installed, since the versions are very similar, once is 1028 and the other one is 1208.

The reason why the Intel® Management Engine driver version 1909.12.0.1236 was not installed is because the chipset of the Intel® NUC indicates to the Operating System which is the proper driver for the platform, meaning that at the moment when the Intel® NUC was released the latest driver version for it was 1904.12.0.1208, so that will be the latest Intel® Management Engine version for this specific model.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

TDean, Please find attach to this thread a video sample of  when I tried to replicate the issue:

Any further questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

TDean, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

TDean, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel