INTEl Driver- & Supportassistant doesn´t find latest drivers like Snappy Driver Installer et al

nuctestit · ‎11-05-2019

Since obviously something is wrong with my last post (I cannot reply while other persons could) I repeat my question in a new topi:

Can one explain please why the INTEl Driver- & Supportassistant does not find latest INTEL drivers for NUC8i7HVB like Snappy Driver Installer or similar products?

I checked the results and indeed the shown newer drivers located by the driver applications mentioned above can be downloaded on the official INTEL website and are newer than the ones shown by INTEL´s own Driver-App.

Example: INTEL Graphics 630 Driver

INTEL Driver- & Support Assistant shows:

Driver Version 26.20.100.7107
Driver Date 08.07.2019

Snappy Driver Installer shows:

Driver Version 26.20.100.7372
Driver Date 25.10.2019

And indeed INTEL provides the latest version under:

https://downloadcenter.intel.com/de/product/98909

Until yesterday I thought I always would be up-to-date.

KInd regards

nuctestit

LeonWaksman · ‎11-05-2019

So, your NUC is working again? https://forums.intel.com/s/question/0D70P000006WZTVSA4 What was the problem?
The IDSA shows the latest driver version in the Intel Download Center for NUC8i7HVK (in your case). The latest version of Intel Graphics Driver in the download site is 26.20.100.6912 (Latest) Date: 7/9/2019.
In my NUC8i7HVK, the IDSA shows x.x.x.6912 as the latest version, however I decide to install the latest DCH driver from Intel site which is 26.20.100.7372 https://downloadcenter.intel.com/download/29127/Intel-Graphics-Windows-10-DCH-Drivers?v=t
For your information, the Radeon Graphic Driver, released for you NUC is package version 18.12.2. I've decided to installed the latest version from AMD site - package 19.9.2 https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-9-2
The versions of driver are tested and validated by Intel for your NUC. The newer versions of drivers you may install if you decide to do this. However in your other post you wrote "As a computer scientist, I can only urgently advise against such a naive approach", so, it is yours decision.

Leon

nuctestit · ‎11-05-2019

ad 1) I own several NUCs

ad 3) Like mentioned before - "my" IDSA shows Driver Version 26.20.100.7107 to be the latest one for the 630!

Obviously the results of IDSA differ from NUC to NUC.

ad 4) Strange: In my case Version 25.20.15002.58 is pointed out to be the latest (and installed) version for the NUC8i7HVK

ad 5) A naive approach is to give customers the impression that the IDSA ensures that drivers are up to date. This is definitely not the case.

The probability that a driver supposedly tested on the NUC8i7HVK but nevertheless obsolete will cause problems because it contains bugs is not higher/lower than the probability that an official newer INTEL driver that has not yet been tested on the NUC XY will cause problems. At least this assumption is true when assuming that INTEL has tested its stable drivers sufficiently beforehand.

In addition, INTEL itself points out that the drivers are valid:

https://downloadcenter.intel.com/download/28432/Radeon-RX-Vega-M-Graphics

This download is valid for the product(s) listed below.

Kind regards

nuctestit

LeonWaksman · ‎11-05-2019

Hi again,

The AMD driver Version 25.20.15002.58 is extracted from package 18.12.2. This is the latest driver form Intel site. However, I've decided to install the much newer version from AMD site : 26.20.13003.1007, extracted from package 19.9.2, as mentionned in my post above. See the attached image.

Leon

nuctestit · ‎11-05-2019

Hi,

thanks for your reply that confirms that obviously with IDSA you are not always up-to-date.

Kind regards

nuctestit

AlHill · ‎11-05-2019

People should NEVER use 3rd party driver tools NEVER. You NEVER know what viruses they may contain, and you NEVER know what payload they may deliver. Also, you can trust Intel's driver and support assistant to not deliver your configuration or other information to bad people in other countries.

3rd party driver tools are a very, very bad thing, and should NEVER, EVER be used. Your desire to be "up-to-date" with this 3rd party tool neglects the fact that certain products should NOT be updated to a specific, latest driver. Your infatuation with this 3rd party tool is flawed

What is really naive is people believing they can trust these 3rd party driver tools.

Doc

nuctestit · ‎11-05-2019

That's complete nonsense!

It's true that you should never use third-party tools to get and install the drivers directly from them if you don't trust the tool manufacturer.

Of course, it's no problem to have obsolete drivers DISPLAY and the newer version number PREVIEWED in order to then search for these NEW drivers in the original driver sources, e.g. INTEL.

Regards

nuctestit

P. S.:

According to your interpretation, you should never use the Microsoft OS driver updates for third-party components. Have fun!

AlHill · ‎11-05-2019

If you have such trust in this 3rd party tool, why are you here?

Doc

nuctestit · ‎11-05-2019

Because a customer should be able to expect INTEL driver update tools to display current INTEL drivers as well as third-party tools!

nuctestit

n_scott_pearson · ‎11-05-2019

NO, NO, NO! This tool is for Intel products ONLY. No third-party content will be supported -- and certainly never, ever an untrustworthy package like Snappy Driver Installer.

...S

nuctestit · ‎11-05-2019

Are you a bot?

Or how should one explain these stereotypical and nevertheless inaccurate phrases? The INTEL tool simply doesn't do what it should do: Display the current drivers for the respective INTEL hardware.

And if you think you have to use outdated drivers, even though INTEL SELBST offers them on his website, you are welcome to do so.

Regards

nuctestit

AlHill · ‎11-05-2019

Perhaps... However, then there would be no need for third-party tools and the world would be a safer place.

Doc

n_scott_pearson · ‎11-05-2019

Ok, let's stop this back-and-forth. The correct answers were given.

IDSA, for NUC products, provides that latest versions of each driver package that Intel has formally tested on this NUC. It is possible that Intel has released newer drivers - and, as Al indicated, you are free to manually install these driver versions if you would like to try them - but IDSA will not change it payload for a NUC product until the driver package(s) have been formally validated on this NUC. No, the tool should not tell you that there are newer drivers available; this could be misconstrued to indicate that they have been validated when, in fact, they haven't. No validation, no support; it is that simple.

Intel does not validate third-party content and thus will not show or install this content. No validation, no support; it is that simple.

I agree 100% with Intel's stance. I also agree with Al that no third-party software should ever be trusted -- especially crap like Snappy Driver Installer, which I would not trust as far as I could throw it.

...S

nuctestit · ‎11-05-2019

Obviously, you have not understood the core of the discussion here at all or are simply not willing to read my posts carefully.

Otherwise you would have understood by now that this is about the ORIGINAL INTEL drivers that can be downloaded from the INTEL website.

These are more up-to-date than the ones determined by the INTEL Driver and Support Wizard.

Has this finally arrived in your mind?

And it is completely legitimate and harmless to use a third-party product to determine the current version numbers of drivers for an INTEL NUC, and then search the official INTEL driver database for the previously determined driver versions, download and install them.

However, I would appreciate it if the INTEL driver and support assistant would relieve you of the efforts (searching for current driver version numbers) and simply offer correctly the latest drivers instead of obsolete ones.

I hope that the facts have finally become clear!

nuctestit

n_scott_pearson · ‎11-05-2019

After updating and seeing @nuctestit's later response, let me add: Everything in Microsoft's catalog has been vetted through the WHQL process. This may not ensure that bug-free software is downloaded, but it certainly ensures that there is no viruses, trojans, etc. included. Consequently, your cry of nonsense is, itself, nonsense as far as I am concerned.

...S

nuctestit · ‎11-05-2019

I repeat it for you since you obviously missed it:

In addition, INTEL itself points out that the drivers are valid, i. e. the latest driver for the Radeon-RX-Vega-M-Graphics:

https://downloadcenter.intel.com/download/28432/Radeon-RX-Vega-M-Graphics

This download is valid for the product(s) listed below.

An XY graphics card is an XY graphics card, regardless of whether it works in an INTEL NUC A, B or C.

If INTEL would see this differently, INTEL would give a corresponding hint, e.g. that the information mentioned above does not apply to the INTEL NUC8i7HVB.

This is exactly what INTEL does not do!

By the way, INTEL is now investigating why the driver and support assistant does not display the current drivers. So INTEL doesn't share your thoughts either.

Kind regards

nuctestit

n_scott_pearson · ‎11-05-2019

Gee, I don't see the NUC in that list...

nuctestit · ‎11-05-2019

Please, please first familiarize yourself with basic things, such as computer architectures - and components.

It is perfectly legitimate for a layman to focus on basic driver compilations for a NUC model, rather than on the different drivers for different motherboard components such as chipsets, GPUs, etc. that make up a certain NUC. So it's perfectly okay that you do this.

I don't blame anyone for this, but you should also accept opposing views.

Regards

nuctestit

n_scott_pearson · ‎11-05-2019

I have most certainly carefully read and I most certainly understand the core of your (IMHO, incorrect) arguments. The tool pivots off the platform and reports the latest validated driver packages. If it's not an Intel platform (and not something that Intel validates), then it will simply indicate the latest available. If it is an Intel platform, however, it is going to report the driver packages that have been validated for that platform. Validated, that's the important word here. Let me say it again: Validated. I do not agree that the latest should be displayed. This only leads to misconceptions.

Look, we are obviously not going to agree on this subject. Here's something that we can agree on: I (we) would like to see Intel validating the newer drivers on the NUC platforms before they are ever released. It is ridiculous that Intel is not using its own products for their base validation efforts.

On another subject, I haven't taken any pot shots at you, so please stop taking them at me. Your insults are NOT appreciated. I suggest you go back and read the code of conduct again.

...S

n_scott_pearson · ‎11-05-2019

Basic things? I suggest you look at my profile before making any more ignorant and insulting remarks like that.

No, it's not ok. If this particular driver was validated on the NUC, then the NUC would have been included in the list of applicable products. It is not because it hasn't been validated. Again, the important word is Validated.

If you want to see a list of the unvalidated driver releases, you can go to the Download Center and search by the component. At the same time, do a search for a particular NUC model and see what you get. It is only those drivers that have been validated.

...S

n_scott_pearson · ‎11-05-2019

Before you argue it this way, you also need to understand that, just because a driver works on a particular component, this doesn't mean that it works on a particular NUC containing that component. There is, for example, important initialization happening at the BIOS level that might need to be modified before a particular driver release can be used with it. There have also been situations where the driver had to be modified before it would work on the NUC. This is the chance you take when using unvalidated driver releases. Intel does not want this misconstrued. When it has been validated, Intel will make it available on the download page for the NUC and in the IDSA tool.

...S