Intel® NUCs
Assistance in Intel® NUC products
Announcements
All support for Intel® NUC 7 - 13 systems is transitioning to ASUS. Read more.
13489 Discussions

Ich bitte um Unterstützung bei der Installation eines Treibers für UHD Graphics 630

JueWe
Beginner
‎10-24-2019 11:37 AM
524 Views

Hallo, ich bin NEU hier und wenn's irgendwo nicht so passt, bitte ich im Vorhinein um Verzeihung.

Ich habe ein Notebook MSI GV72 8RD mit einem installierten Treiber für UHD Graphics 630 (lt.Gerätemanager) 24.20.100.6292.

Beim Ausprobieren des INTEL Treiber- und Support- Assistenten stellt dieser nach einem Scan eine installierte Version 100.6471 fest (?) und empfiehlt die Installation der Version 100.7323. Diese Verion wird aber nicht installiert (nicht für mein Gerät validiert, soll mich mit dem Support von MSI in Verbindung setzen.) Der Support von MSI empfiehlt mir den Treiber 100.7212 zu installieren, dieser wird aber ebenfalls nicht installiert --> ich soll in WINDOWS-Update nach entsprechenden Treibern suchen. WINDOWS-Updatehat aber auch keine Treiber. (Sie sind auf dem neuesten Stand (?)

Kann mir evtl. JEMAND aus diesem heillosen Wirrwar heraushelfen, bzw. ggflls. etwas Licht ins Dunkel bringen. Für mich ist das alles völlig unverständlich und nicht zu verstehen.

Besten Dank für Antworten und damit verbundene Bemühungen im Voraus.

Gruße

JueWe

0 Kudos

Link Copied

5 Replies
AlHill
Super User
‎10-24-2019 11:41 AM
307 Views

This forum is for Intel NUCs. Contact MSI for assistance with their notebook. MSI is solely responsible for your support. Also, you should use only the drivers provided by MSI.

 

Doc

 

0 Kudos
Copy link
JueWe
Beginner
‎10-24-2019 01:46 PM
307 Views
In response to AlHill
Thank you for your response. Unfortunately that does not help me at all! As I already wrote, I first tried MSI_Support for a current driver: "The support of MSI recommends me to install the driver 100.7212, but this is not installed, It is reported by the installer: -> I should look in WINDOWS update for appropriate drivers. WINDOWS-Update does not have any drivers and informs me: you are up to date (?) Juergen Am 24.10.2019 um 13:42 schrieb Intel Forums:
In response to AlHill
0 Kudos
Copy link
LeonWaksman
Super User
‎10-24-2019 02:04 PM
307 Views

Hi JueWe,

  1. Since MSI recommends that you install the 26.20.100.7212 driver and you don't know how to do this, follow those instructions. Currently you have 100.6471 driver installed. This is the old style Intel Graphics Driver. The suggested by MSI driver 26.20.100.7212 is a new style DCH Graphics Driver. This is the previous version of this driver and the latest verison is 26.20.100.7323 (as recommended by IDSA). However, in order to install the new DCH style driver, you should do clean installation (i.e. first uninstall the current driver). Next time when you will update the DCH driver, it will do this without problems:
  2. Download the latest DCH driver version 26.20.100.7323 https://downloadcenter.intel.com/download/29113/Intel-Graphics-Windows-10-DCH-Drivers
  3. Disconnect the internet.
  4. Right click on currently installed driver (in Device Manager), then click on Uninstall device . Check the Delete the driver software from this device option.
  5. Reboot your computer. After finishing uninstalling you should see Microsoft Basic Graphics Adapter.
  6. Now, install previously downloaded driver 26.20.100.7323
  7. Reconnect the internet and reboot your computer.

 

Leon

 

0 Kudos
Copy link
JueWe
Beginner
‎10-24-2019 04:46 PM
307 Views
In response to LeonWaksman
Hello Leon, I would like to thank you very much, sincerely for the targeted, provided support! I am a stink normal user and not an IT expert and therefore from time to time rely on technical support from people as you are. It was just amazing how you described the way to success for me. In less than 10 minutes I had solved the problem successfully   For 3 weeks I deal with this problem and have contacted countless forums - without the slightest success. Therefore: Thanks again and best regards Juergen xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Hallo Leon, ich möchte mich ganz, ganz herzlich bei Ihnen für die zielführende, geleistete Unterstützung bedanken! Ich bin ein stink normaler User und kein IT-Experte und deshalb von Zeit zu Zeit auf fachliche Unterstützung von Menschen, wie Sie es sind, angewiesen. Es war einfach fantastisch wie Sie mir den Weg zum Erfolg beschrieben haben. In weniger als 10 Minuten hatte ich das Problem erfolgreich gelöst  Seit 3 Wochen beschäftige ich mich dieser Problematik und habe unzählige Foren kontaktiert - ohne den geringsten Erfolg zu erzielen. Deshalb: Nochmals herzlichen Dank und freundliche Grüße Juergen Am 24.10.2019 um 16:04 schrieb Intel Forums:
In response to LeonWaksman
0 Kudos
Copy link
LeonWaksman
Super User
‎10-24-2019 08:04 PM
307 Views
In response to JueWe

Hi Juergen,

Thank you very much for this feadback. I'm very satisfied and glad from the fact that my advice was helpful.

Regards

Leon

 

In response to JueWe
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.