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MRant1
Beginner
1,730 Views

Infared drivers not compatible with windows 10 (1809 rs5)?

Hello, I just installed windows 10 version 1809 and cant install infared drivers(installation fails with an error). They worked fine when I used windows 10 version 1803.

My nuc version is nuc8i5bek.

I used this driver:

https://downloadcenter.intel.com/download/28101/ITE-Tech-Consumer-Infrared-CIR-Driver-for-Intel-NUC-... Download ITE Tech* Consumer Infrared (CIR) Driver for Intel® NUC Kit NUC8i7BE, NUC8i5BE, NUC8i3BE

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8 Replies
idata
Community Manager
104 Views

Hello Trallos,

Thank you for posting.

What is the current Infrared driver version you are running?

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

MRant1
Beginner
104 Views

Hello, Im not running any drivers because I cant install them. Microsoft driver stack wont provide generic drivers for infared devices.

idata
Community Manager
104 Views

Thanks /thread/129918 Trallos.

Can you please provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows* report?

To attach a file, the "attach" option will appear in the bottom right corner of the response box.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

idata
Community Manager
104 Views

/thread/129918 Trallos,

Were you able to check the solution edenkers mentioned?

Amy C

Intel Customer Support Technician

 

Under Contract to Intel Corporation
EDenk1
Beginner
104 Views

I am having the same problem. So far, I have not found any solution.

EDenk1
Beginner
104 Views

I found the problem in my situation. The CIR device was not enabled in the BIOS. Once I enabled that I was able to load the drivers.

OSalo
New Contributor I
104 Views

Yes, I also did notice that the infra red receiver is not enabled in BIOS by default. You'll need to toggle it on if you want to use it.

SHead1
Beginner
104 Views

I have the same problem with nuc8i7Beh latest drivers from intel installed and its enabled in bios but still doesn't work! What's the solution?​

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