Inntel NUC8 kein Audio über HDMI nach Windows11-Upgrade

[Antigaprime]

Hi,

Ich habe einen Kunden mit einem Intel NUC8I7BEH2. Nachdem der Kunde das Upgrade von Windows10 auf Windows11 installiert hat, war plötzlich keine Audioausgabe über den HDMI-Port an den Monitor möglch (kein Audiogerät installiert).

Die Neuinstallation der Audiotreiber (Gerätemanager) brachte keine Verbesserung.

Nachdem ich Treiberupdates über den "Intel-Driver-and-Support-Assistant" installiert habe, war das Audiogerät kurzzeitig wieder erreichbar. Allerdings nur bis zur Installation des "Intel Serielle IO" - Treibers. Nachdem ich den Treiber wieder deinstalliert habe funktioniert die Audioausgabe wieder.

Kennt jemand dieses Problem und hat vielleicht sogar eine passable Lösung für dieses Problem, welche nicht die Deinstallation des erwähnten Treibers beinhaltet?

Danke im Vorraus!

[DeividA_Intel]

Hello Antigaprime,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC Kit NUC8i7BEH.

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".  
• To save your scan, click Next and click Save. 

2. Have you noticed any error codes at the device manager?

3. Are you using a straight connection (HDMI to HDMI) or adapters? 

4. Have you tried different HDMI cables?

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Antigaprime,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Antigaprime,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician