Intel® NUCs
Support for Intel® NUC products
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
11981 Discussions

Input not Supported

DaveyK
Beginner
306 Views
Not sure what's wrong , even had it diagnosed at a repair shop and was told everything is fine , Hades Canyon with an Acer monitor , unit is 8 months old and Monitor is about 5 months old. Any help would be greatly appreciated.
0 Kudos
3 Replies
AndrewG_Intel
Moderator
288 Views

Hello @DaveyK

Thank you for posting on the Intel® communities.


In order to better assist you, could you please confirm the exact model of the Intel® NUC HADES CANYON?

Also, let's try this connection order:

  • Unplug the HDMI* cable from the NUC,
  • Turn off NUC,
  • Plug HDMI cable back in
  • Turn the NUC back on.
  • If the monitor has different input sources, check that the correct one is selected.


In order to check this further, please kindly confirm the following information:


1- Are you using a straight-through connection (e.g. HDMI-to-HDMI, Thunderbolt-to-Thunderbolt) with a single cable with the same connector on both sides of the cable? Or are you using any type of video adapters, converters, or dockings? Please provide details.

2- Have you tested with different video ports on your Intel® NUC (Display Port (DP), Thunderbolt, another HDMI port)? Also, have you tried with a different HDMI/mini-DP/Thunderbolt* cable? We recommend testing the cable from another working system, which doesn't have this issue.

3- Have you tested this monitor on another system? Or have you tested another monitor with this Intel® NUC?


4- Just to make sure, did this setup (Intel® NUC + ACER* monitor) work fine before? If yes, do you know if there was any hardware or software change that occurred when the issue started?

5- Is the display showing the BIOS POST screen? Or is the error message (Input not Supported) showed as soon as you turn on the device?


6- If you are able to boot up the Intel® NUC using another monitor, please run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
255 Views

Hello DaveyK

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
222 Views

Hello DaveyK

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply