Intel Arc Driver for NUC 12 Enthusiast NUC12SNKi72VA

[AJ95]

Has anyone found a driver that actually works with the A770M in the NUC 12 Enthusiast kit?

I've tried 3430, 3430 Beta, Arc Preview from July, and 3267 listed on the NUC 12 Enthusiast downloads page.

In every case, Windows fails to start and I have to roll back to a restore point prior to installing the Arc drivers.

This is on both Windows 11 22H2 and Windows 10 21H2. Both clean installs with only drivers installed from the NUC12 drivers page.

Any driver that actually results in the A770M appearing in Device Manager will prevent Windows from starting and requires me to fall back to the Thunderbolt ports to use the IGP on the CPU just to get a working display again and roll back to the previous restore point before trying to install the Intel Arc drivers.

Anyone have any luck with this NUC or advice on anything else I can try?

[Alberto_R_Intel]

AJ95, Thank you for posting in the Intel® Communities Support.

For this specific scenario, it is important to mention that the proper graphics drivers tested and validated by Intel® are the ones, as you mentioned, that are available on our official website:

https://www.intel.com/content/www/us/en/search.html?ws=idsa-suggested#q=nuc12snki72&first=10&sort=relevancy&f:@tabfilter=[Downloads]

In this case, since the problem is still present after installing Intel® graphics driver version with 30.0.101.3267:

https://www.intel.com/content/www/us/en/download/744024/intel-arc-graphics-driver-for-windows-11-for-intel-nuc12sn-products.html?wapkw=nuc12snki72

We suggest to use our Intel® Driver Support Assistance application version 22.6.39.9 to install the drivers for this unit:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=dsa

If the issue remains after that, we will do further research on this matter, for us to be able to do that, please provide the following details:

When did you purchase the Intel® NUC?

Did it work fine at some point or has the problem been there since day one?

If the problem started recently, did you make any hardware/software changes that might cause it?

Which video port are you utilizing?

Are you using adapters or converters to connect the display to the Intel® NUC?

What is the model of the monitor?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[AJ95]

Hi Alberto.

Thanks for getting back to me. Addressing your questions in order...

I attempted using the Intel Driver Support Assistance application, which attempted installing driver version 3430 from the 27th September 2022. This produced the same problem.

One interesting note from using the Intel DSA application - it did indicate that ReBAR was not enabled in firmware. This NUC has the most recent BIOS update from here - https://www.intel.com/content/www/us/en/download/743877/bios-update-snadl357.html.

I cannot see any specific setting in BIOS to enable ReBAR.

So the issue remains. To answer your next questions.

When did you purchase the Intel® NUC? The NUC was purchased 27/09/2022, but did not arrived until Monday 10th October due to shipping issues.

Did it work fine at some point or has the problem been there since day one? This problem has always existed. I've yet to see the Arc 770M working.

If the problem started recently, did you make any hardware/software changes that might cause it? As above, the problem has existed since the beginning. I have tried different RAM sticks in case that might be the issue, noting that said RAM has been tested as working in other systems. No difference.

Which video port are you utilizing? The issue occurs on both DisplayPort ports and the HDMI port. I generally have to use a USB-C to HDMI adapter to recover via the IGP. Otherwise I use DispayPort primarily.

Are you using adapters or converters to connect the display to the Intel® NUC? Only after the Intel Arc drivers fail. Otherwise DisplayPort/HDMI has been connected directly.

What is the model of the monitor? The issue occurs with a Dell G3223Q, Alienware AW3420DW, Phillips 326E and an LG CX TV via HDMI.

Does the problem happen at home or in the work environment? home environment.

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs": please find attached.

Cheers,

AJ

[AJ95]

As an update, I noticed driver version 3490 had been posted with the launch of the discrete A770/750.

This driver version results in the same issue - failure to successfully boot and Windows needs to be rolled back to a previous state before attempting to install Arc drivers.

[Alberto_R_Intel]

Hi AJ95, You are very welcome, thank you very much for providing that information and the SSU report.

We will do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Ronny_G_Intel]

Hi AJ95,

We haven't been able to duplicate this issue. We have an equivalent system running in our lab with the following configuration:

• Operating System: Windows 11 Pro, Build 10.0.22000 (Version 21H2 original release).
• BIOS: 0054.
• Monitor models: DELL P2717Ht and BENQ PD2720U-T
• Tested Gfx drivers: 30.0.101.3267 and 31.0.101.3490

Did you try a fresh installation of Windows 11 (there is no Windows 10 support for Serpent Canyon) [https://www.intel.com/content/www/us/en/support/articles/000005628/intel-nuc.html].

Do not update from Windows 10.

Regards,

Ronny G

[AJ95]

Hi Ronny G,

Yep, fresh install of Windows 11, using the Microsoft ISO download to verify the checksum of the download.

Installation of latest drivers from here - https://www.intel.com.au/content/www/au/en/products/sku/231480/intel-nuc-12-enthusiast-mini-pc-nuc12snki72va/downloads.html

Starting with chipset drivers then the rest. The latest Arc driver, 3490, still results in the same issue.

I'm quite certain this is a hardware fault now, and I do have a separate support request open.

I've attached a SSU of Windows 11 with all drivers loaded, right before the final reboot that results in requiring a rollback.

[Alberto_R_Intel]

Hello AJ95, I just received an update on this matter.

After checking your comments and based on our research on this case, we determined, as you mentioned, that this is in fact a hardware issue with the Intel® NUC itself.

Based on that, please use the separate support request that you have open to contact your local Intel® support department in order to claim the warranty and replace the Intel® NUC. If needed, you can always use this thread as a reference on this matter.

Regards,

Albert R.

Intel Customer Support Technician