DSA gave me an update notification for Thunderbolt 3 Driver Version 1.41.10540.0. The update failed.
I downloaded the driver manually and installed it. All is working correctly and the new version is shown as installed in the TB Control Software and in Device Manager (see screenshots) but the notification still pings but attempting to install via the web always fails.
Manual uninstall did not solve the problem. Please advise.
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We understand that you had an issue updating the Thunderbolt™ bus driver for the Intel® NUC but you have successfully updated the driver via manual installation and "the only current issue is that Intel® Driver & Support Assistant (Intel® DSA) keeps offering the said driver". Is this correct? If not, could you please provide more details?
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Intel Customer Support Technician
Same behavior here. But one additional remark:
The DSA proposed DCH compliant driver is: Version: 1.41.10540.0 Release date: December 17, 2020 Size: 32.53 MB
The manual download is TBT-Win10-1.41.1054.0.zip and content txt files contains:
Thunderbolt Windows DCH Software Release 80_1
Control Center: 184.108.40.206
Install Scripts: 220.127.116.11
Whereas the date of the DSA driver is December 17th.
I followed your proposal and I uninstalled DSA. I reinstalled DSA and I got the notificiation that TB Driver is ready for installation. When I start installation I get a window (Thunderbolt Software) with two options: Uninstall or Close. If I close, the window closes and I am still prompted for the TB SW update in DSA. If I uninstall I can install the new driver but after restarting I am again prompted for an available TB update.
I reinstalled twice ... and I am in the same loop again ...
1. Open IDSA and click on the arrow left of the "Thunderbolt" You will get the possibility to check "Hide updates like this" option. In addition you may chose for how long you want to hide this update. I'm sure that the identification of the driver will be fixed in the future and again you will be able to enable this update in IDSA.
2. See the attached image.
I am having the same/similar issue. The IDSA update would not apply correctly and continually notified. I manually downloaded the update, ran it. It prompted to uninstall existing driver first and I did. I then attempted to reinstall, and it will not reinstall at all.
"0x80070643 - Fatal error during installation"
Tracing through the logs, what is causing the rollback is a failed dism during installing dch_setup.
I have since wiped the machine clean with a fresh install of Windows, and this TBT package will not install, same error.
Not sure what next steps are. I have opened a ticket with Intel.
We would like to inform you that Intel® is aware of this issue and our developers are working on a fix. There is an expected release by the end of January and the first week of February; however, dates may shift.
We recommend waiting for the new release and check. If the issue persists, please post a new thread so we can assist you further. This is since we will proceed to temporarily close this thread from our end.
Intel Customer Support Technician
If anyone else gets the problem I got, where the uninstall of the driver and restart of the machine makes it so that the driver cannot be reinstalled again.
I managed to resolve my inability to use the Thunderbolt 3 port by recovering firmware (47) using the power button method (see: https://www.intel.ca/content/www/ca/en/support/articles/000033291/intel-nuc.html ). When the machine started after the firmware recovery, the IDSA could detect the Thunderbolt adapter again. I managed to get a driver installed enough to use the Thunderbolt interface again. That was a marathon troubleshooting session that had me completely reinstall the machine from scratch.
After all that he IDSA is still in the update loop again. Looking forward to the fix that Andrew says is coming.
Good luck team!